Customer Service Liaison

Heart to Heart Hospice • Houston, TX

5d

About The Position

The Customer Service Liaison promotes a customer-focused hospice presence in the healthcare community, including assisted living facilities, nursing homes, home health organizations, and hospitals. The role coordinates care among healthcare professionals and maintains communication with patients and families to ensure their needs are met and that the agency delivers a high level of satisfaction. The Liaison identifies and helps resolve problems or dissatisfaction, communicating effectively with the clinical team and management as needed. The position also coordinates and provides educational events for families and facilities, works with agency leadership on growth and development targets, and ensures compliance with applicable laws, Medicare regulations, and personnel policies. Schedule flexibility is required because referral sources, patients, and families may need after-hours or weekend consultations.

Requirements

• 2–3 years of healthcare experience.
• Excellent customer service skills.
• Current state driver's license.
• Reliable transportation and ongoing valid and current auto liability insurance.
• Ability to establish and maintain effective working relationships with staff, facilities, the lay and professional public, the Board of Directors, and the Medical Director.
• Good communication and interpersonal skills.
• Flexibility in work schedule to accommodate after-hours and weekend consultations.

Nice To Haves

• Hospice, home health, nursing home, assisted living, or hospital experience.
• Experience with EMR software.

Responsibilities

• Promote a customer-focused hospice presence in the healthcare community, including assisted living facilities, nursing homes, home health organizations, and hospitals.
• Coordinate care among healthcare professionals.
• Communicate weekly, or daily if needed, with patients and families to ensure their needs are met and the agency is delivering a high level of satisfaction.
• Identify problems or dissatisfaction involving patients or families and ensure quick resolution, communicating effectively with the clinical team and management when necessary.
• Coordinate and provide in-services or educational events for family members and facilities.
• Work closely with agency leadership to meet growth and development targets.
• Ensure overall compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off
• Paid holidays
• 401(k) with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed