REP, PRE SERVICES
About The Position
Provide efficient, accurate, and effective customer-focused communication services to enhance the patient experience. Pre-register, schedule, cancel, and reschedule patient appointments. Verify patient medical insurance benefits, eligibility, and benefits, and obtain pre-authorizations, pre-certifications, and referrals in a timely manner. Ensure that all account activity is documented thoroughly and promptly. Communicate payor requirements to patients to support compliance. Confirm that all necessary referrals, pre-certifications, and authorizations for scheduled services are on file and valid for the scheduled procedures. May perform other duties as assigned. The hourly salary range is $23.33–$32.83, commensurate with experience. Eligible employees who work qualifying weekend shifts receive a competitive weekend rate.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in a hospital or medical office setting, including registration knowledge.
- Knowledge of medical terminology.
- Experience using a PC, fax, telephone, scanner, copy machine, Microsoft Office, and Outlook.
- Knowledge of CPT and HCPC codes.
Nice To Haves
- Some completed college coursework in business communication or data entry.
- At least 1 year of experience with insurance verification in a healthcare setting.
- At least 1 year of experience scheduling patient appointments.
- Working knowledge of insurance and billing requirements and county, state, and charity aid programs.
- Computer literacy and knowledge of applications related to admitting functions.
Responsibilities
- Provide efficient, accurate, customer-focused communication services to enhance the patient experience.
- Pre-register patients and schedule, cancel, and reschedule appointments.
- Verify patient medical insurance benefits and eligibility, and process pre-authorizations, pre-certifications, and referrals in a timely manner.
- Document all account activity thoroughly and promptly.
- Communicate payor requirements to patients to support compliance.
- Validate that referrals, pre-certifications, and authorizations required for scheduled services are on file and valid for the scheduled procedures.
- Perform other duties as assigned.
Benefits
- Eligible employees working qualifying weekend shifts receive a competitive weekend rate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
