Pre-Service Access Specialist

CommuniCare Health Services

About The Position

Personalized Health Partners, the medical practice associated with the CommuniCare Family of Healthcare Companies, is recruiting a Pre-Service Access Specialist to coordinate scheduling, medical records, billing, and other details that contribute to successful patient visits. The role includes calling, scheduling, and preregistering patients; collecting and documenting registration and billing information; answering questions; and verifying insurance eligibility. The position is located at 10123 Alliance Road, Suite 320, Blue Ash, OH 45242.

Requirements

High school diploma or GED required.
One year of experience in registration and scheduling or other customer service required.
Knowledge of basic computer applications such as Microsoft Office.
Familiarity with accessing web applications and EMR scheduling workflows.
Excellent communication skills and ability to deal with customers or customers’ families who may be adversarial.
Ability to track details meticulously, maintain precision and accuracy, identify minor errors, and take action to correct them.
Attention to detail, teamwork skills, and ability to prioritize and meet deadlines.
Ability to work independently and as part of a team.
Ability to work in a fast-paced environment with multiple responsibilities.

Nice To Haves

Associate degree or an equivalent combination of education and experience.

Responsibilities

Call, schedule, and preregister patient accounts through internal appointment-scheduling processes, facility intake, and the outpatient clinic incoming line.
Create medical record numbers and enter registration information according to established guidelines.
Collect demographic and billing information in a courteous and professional manner.
Identify and document issues that affect departmental workflow and provide feedback to management.
Answer customer questions about appointment preparations, clinic directions, and general hospital information.
Ensure information is accurate and appropriately documented.
Stay current on scheduling center protocols, including daily updates, as part of quality improvement.
Train and coach new staff when assigned.
Verify insurance eligibility, identify appropriate coverage and coverage gaps, and obtain prior authorizations as needed.
Complete additional follow-up or track metrics as requested.
Assist with identifying barriers and optimizing workflows.
Perform other duties as assigned.