Pre Access Specialist
CAMC Health System•Morgantown, WV
•Onsite
About The Position
As a Pre Access Specialist, you will provide customer service and support to patients, healthcare providers, clinics, and other healthcare stakeholders in a fast-paced call center environment. You will address inquiries, resolve issues, and help ensure a positive experience for callers. The role includes appointment scheduling, pre-registration, authorization support, sharing medical and insurance information, and documenting patient and appointment details. This is a full-time regular position working days at the Hartman Run Road location in Morgantown, West Virginia.
Requirements
- High school diploma or GED.
- Previous experience in a call center or customer service role, preferably in a healthcare or medical environment.
- Familiarity with medical terminology, insurance procedures, and healthcare regulations.
- Frequent lifting and/or carrying of objects weighing up to 10 lbs., with a maximum lift of 25 lbs.; the desk position may involve long periods of sitting.
Responsibilities
- Provide courteous, empathetic, and professional assistance to callers and respond to their inquiries, concerns, and requests.
- Maintain customer satisfaction by listening actively, demonstrating patience, and providing accurate and timely information.
- Follow call center protocols and procedures and comply with healthcare regulations and privacy laws.
- Continuously improve knowledge of healthcare services, policies, and processes.
- Participate in team meetings, training sessions, and knowledge-sharing initiatives, contributing to a collaborative and supportive work environment.
- Help patients schedule appointments and coordinate with healthcare providers and calendars.
- Accurately document appointments, patient information, follow-up visits, rescheduling, and cancellations.
- Provide accurate and reliable information while following healthcare regulations and privacy policies.
- Educate patients and healthcare providers about available services, healthcare procedures, insurance coverage, and related topics.
- Verify insurance coverage, explain benefits, and help patients understand financial responsibilities.
- Collaborate with the billing department to address billing discrepancies and payment-related issues.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
