Pre/Post Sales Solutions Architect

Gremlin

About The Position

Today’s complex, fast-paced systems have become a minefield of reliability risks—any of which could cause an outage that costs millions and destroys customer confidence. That’s why high-availability teams use Gremlin to find and fix ‌reliability risks before they become incidents. The Gremlin Reliability Platform helps software teams proactively monitor and test their systems for common reliability risks, build and enforce reliability standards, and automate their reliability practices organization-wide. As the industry leader in Chaos Engineering and reliability testing, we work with hundreds of the world’s largest organizations where high availability is non-negotiable. About the Role of Pre/Post Sales Solutions Architect Gremlin’s team is growing, and we’re seeking a passionate Solutions Architect to help prove the value of Reliability Management to customers. In this pre- and post-sales role, you will have the opportunity to demonstrate Gremlin Reliability Management and offer guidance on best practices for building reliable architectures. As customers convert to a paid subscription, you will advise on how to design and implement experiments to activate customers for their reliability journey.

Requirements

5+ years of experience as a Solution Architect in a tech company
Excellent verbal and written communication skills
Strong problem-solving skills
Hands on experience with:
Kubernetes Platforms, Managed and Unmanaged
AKS, EKS, GKE
OpenShift, Rancher
Linux - Shell scripting, Certified Linux Administrator is a plus
Container and Container Runtimes
Operating Systems concepts (CPU, Memory, and networking)
Working knowledge of :
Observability solutions - Application Performance Management
Load Testing solutions (e.g JMeter, LoadRunner, Grafana K6)
CI/CD and Automation Tools (e.g. Jenkins, Ansible)
Service Mesh (e.g. Istio), REST APIs and related tools
Familiarity with one or more programming Languages - Python, Java, Go
Certification and experience with one or more public cloud providers including Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)

Nice To Haves

Certified k8 Administrator is a plus
Experience in a SRE or DevOps role resolving production outages
Knowledge of modern DevOps and SRE tools
Integration into ITSM Tools

Responsibilities

Demonstrate Gremlin in customer calls and webinars
Partner with sales team to drive technical wins and grow Gremlin’s customer base
Participate and lead proof-of-concepts with potential customers
Educate potential customers on Reliability and Chaos Engineering
Work with existing customers on technical projects and assist in troubleshooting
Consult with customers on the resiliency of their applications and architecture, diagnose gaps and recommend solutions
Participate in technical workshops and conferences
Collaborate with different functions of the company including Product Marketing, Support, and Engineering