Pre Arrival Coordinator - Hilton Orlando Buena Vista Palace

Hilton • Orlando, FL

1d

About The Position

The Pre Arrival Coordinator supports guest services operations at Hilton Orlando Buena Vista Palace by coordinating department activities and assisting lobby and bell team members to maintain consistent, high-quality guest service. The coordinator responds professionally to inquiries from clients, guests, and team members by phone, email, and in person, and welcomes guests by providing directions, local recommendations, and general information.

The role organizes and verifies group paperwork, rooming lists, and other details to support the accurate, timely delivery of guest amenities and group luggage. It also assists with departmental initiatives and special assignments, and provides administrative support to department managers, including word processing, data entry, filing, and copying.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Responsibilities

• Coordinate guest services department activities and support lobby and bell team members as needed.
• Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members.
• Greet guests and assist with directions, local recommendations, and general information.
• Organize and verify paperwork, rooming lists, and other details for the delivery of guest amenities and group luggage.
• Assist with departmental initiatives, special projects, and ad-hoc assignments.
• Provide clerical support to department managers, including word processing, data entry, filing, and copying.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights with rates as low as $40 per night at participating hotels.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed