Overnight Front Office Manager - Hilton Orlando Buena Vista Palace

Hilton • Orlando, FL

1d

About The Position

The Overnight Front Office Manager oversees daily front office operations at Hilton Orlando Buena Vista Palace, including guest service, registration, room inventory, and adherence to hotel policies and standards. The role monitors guest satisfaction, addresses service issues, and guides improvements to enhance the guest experience. It also promotes hotel services and implements upselling tactics to support room occupancy and revenue growth.

The manager keeps the team informed through regular updates and training about hotel offerings, services, and local attractions. The role welcomes guests, responds to inquiries, and promptly resolves concerns. It supervises and supports front office team members, monitors performance, provides coaching, and fosters a positive, productive work environment.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Responsibilities

• Oversee front office operations, including guest service, registration, room inventory, and compliance with policies and standards.
• Monitor guest satisfaction, address service issues, and guide service improvements.
• Promote hotel services and execute upselling tactics to support occupancy and revenue growth.
• Provide regular updates and training on hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and promptly resolve concerns.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive, productive work environment.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with rates as low as $40 per night.
• Employee stock purchase program with the ability to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed