Complex Senior Sales Manager - Hilton Orlando Buena Vista Palace and Lake Buena Vista

Hilton • Lake Buena Vista, FL

11h

About The Position

The Complex Senior Sales Manager represents Hilton Orlando Buena Vista Palace and Lake Buena Vista to prospective clients seeking group rooms, meeting space, and food and beverage services. The role drives new business, manages the sales process from inquiry through account fulfillment, and develops strategies to achieve revenue and room night goals. It also analyzes sales results, works with other departments to deliver contracted services and client satisfaction, and supervises, coaches, and supports team members.

Responsibilities

• Serve as the primary contact for customers seeking group rooms, meeting space, and food and beverage services.
• Respond to inquiries, initiate outreach, qualify leads, and proactively solicit potential clients.
• Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment.
• Develop and execute strategic sales plans to achieve or exceed revenue and room night goals, adjusting for performance and market conditions.
• Evaluate lost business reports and identify ways to improve conversion and competitiveness.
• Coordinate with other departments to fulfill contracted services and maintain high standards of client satisfaction.
• Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Benefits

• Access to 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed