Banquet Houseperson (Full-Time) - Hilton Orlando Buena Vista Palace

Hilton • Lake Buena Vista, FL

2d

About The Position

The Banquet Houseperson helps create memorable guest experiences by preparing and maintaining clean, inviting banquet spaces. The role includes setting up tables and chairs according to function requirements, cleaning and preparing banquet rooms, and monitoring the area to address spills, discarded service items, and other issues. The Houseperson provides friendly guest service and works with other Team Members to support events.

Requirements

• High school diploma, GED, or equivalent combination of education and experience preferred.
• Previous experience in banquet set-up, housekeeping, food and beverage, event operations, or hospitality preferred.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Ability to lift, carry, push, or pull up to 50 pounds regularly and perform repetitive physical tasks throughout the shift.
• Ability to stand, walk, kneel, bend, climb, and move furniture and equipment for extended periods.
• Strong attention to detail and ability to follow Banquet Event Orders (BEOs), room diagrams, and event specifications.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated commitment to exceptional guest service.
• Strong communication and interpersonal skills.
• Ability to maintain a professional appearance and represent Hilton positively.
• Basic understanding of workplace safety practices and proper equipment handling.

Nice To Haves

• Previous experience in a large hotel, convention center, resort, or conference facility.
• Experience setting up banquet rooms for meetings, conferences, weddings, and special events.
• Familiarity with banquet equipment, staging, dance floors, risers, and audiovisual support requirements.
• Bilingual communication skills.
• Knowledge of hotel operations and event execution standards.

Responsibilities

• Bring an upbeat, friendly attitude to guest interactions and proactively look for ways to make the guest experience special.
• Set up tables and chairs according to the requirements for each function.
• Clean and prepare banquet rooms, keeping walls and surfaces spotless.
• Monitor banquet areas and promptly address spills, discarded service items, and other issues.

Benefits

• 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including coverage for dental and vision care.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED