Pre-Access Central Scheduler I PRN

Intermountain Health

3d•$19 - $26

About The Position

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments handled by the department, and completes related administrative work. Transcribes external physician orders and manages high call volumes for multiple locations and departments. This is a PRN, as-needed position based at the Peaks Regional Office in Broomfield, Colorado. Video interviews through Microsoft Teams are required; onsite interviews or meetings may also be required. The posting states that remote work options may be available where approved, but the position's work location type is not explicitly specified.

Requirements

High school diploma or equivalent, or four years of revenue cycle experience.
At least two years of revenue cycle experience and/or two years of contact center experience.
Customer service etiquette.
Basic medical insurance knowledge.
Intermediate computer operating knowledge and excellent computer skills, including the ability to self-resolve technical issues with minimal assistance.
Multi-channel phone experience.
Typing speed of at least 30 words per minute.
Active listening, reading comprehension, critical thinking, active learning, and complex problem-solving skills.
Ability to see and read information, labels, and monitors; identify equipment and supplies; and assess customer needs.
Ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately.
Manual dexterity to manipulate equipment with precision and accuracy, including frequent use and setup of computers, phones, and cables.

Responsibilities

Use multiple systems to perform scheduling functions as needed.
Provide patients with preparation instructions and location information.
Collect and accurately enter patient data into the system.
Validate patient insurance and explain benefits as needed.
Answer, transfer, and conference multiple phone calls between parties.
Mentor new hires as needed.
Promote Intermountain Health's mission, vision, and values and follow service behavior standards.
Perform other duties as assigned.
Complete administrative work related to scheduling appointments.
Transcribe external physician orders.