Access Scheduler I

Children's Hospital of Philadelphia

2d•$21 - $26•Remote

About The Position

The Access Scheduler I serves as a point of contact for nurses, physicians, social workers, patients, and families requesting appointments, procedures, and other services. The role handles complex and non-complex scheduling while managing multiple tasks, maintaining confidentiality and professionalism, and delivering a positive customer experience. The scheduler completes scheduling and registration activities, including collecting and entering demographic information, verifying insurance, and advising families about referral requirements. The role troubleshoots issues using available resources and collaborates with department personnel on scheduling decisions. It supports inbound and outbound calls and scheduling across multiple specialties and service areas, and may provide coverage for other teams as departmental needs change. The position also involves working with medical records and following HIPAA guidelines. This is a full-time, remote position with a Monday–Friday schedule from 9:00 a.m. to 5:30 p.m.

Requirements

High School Diploma or GED.
Competent computer skills.
Professional skills using sound judgment.

Nice To Haves

At least one year of customer service experience.
Healthcare, registration, physician billing, medical records, or office experience.

Responsibilities

Handle initial telephone contact from patients requesting department services and direct calls appropriately and efficiently in accordance with department performance metrics.
Answer general questions about appointments, procedures, services, insurance, registration, and related topics, or transfer calls to department coordinators according to scheduling guidelines.
Maintain working knowledge of current procedures and services.
Complete patients’ pre-visit and registration processes.
Create or update patient records by verifying demographic and insurance information or proper study identification.
Accurately enter registration information, including visit notes and summaries, referral or authorization numbers, and eligibility reviews.
Provide other services needed to support timely and efficient registration and insurance processes for patients and families.
Support the department by handling inbound and outbound calls and coordinating scheduling across multiple specialties and enterprise service areas.
Explain the scheduling process to families and provide scheduling wrap-up and necessary follow-up communication for scheduled patients.
Communicate with relevant departments, including precertification, registration, and coordinators.
Work with management staff to identify trends and opportunities to improve pre-visit, registration, and scheduling functions.
Maintain confidentiality, follow HIPAA guidelines, and perform other duties as assigned.