Language Access Scheduler (Interpreter Scheduler)
About The Position
Court Language Access Services (CLAS), part of the Office of the State Court Administrator at the Oregon Judicial Department, is hiring a Language Access Scheduler (Interpreter Scheduler). CLAS works to eliminate language barriers and improve access to court services through interpreter credentialing and scheduling, language-needs planning, translation, and training. Its services support circuit courts statewide, the Tax Court, Court of Appeals, Supreme Court, and Citizen’s Review Board. The scheduler conducts language assessments; receives and documents interpreter requests; schedules and assigns interpreters; maintains interpreter and agency lists; recruits prospective interpreters; negotiates pay rates; arranges travel; and reassigns or cancels interpreters as court needs change. The role communicates with judges, court and agency staff, attorneys, law-office staff, and other users of interpreting services. The position also provides administrative support by preparing and filing correspondence, retrieving records, conducting research, answering and routing calls, and responding to routine questions about interpreter assignments. Additional duties include referring prospective interpreters to certification and training resources, assisting with video and interpreting equipment, proctoring exams, participating in professional development and special projects, mentoring and assisting others, and maintaining a desk manual. Assigned tasks may change to accommodate workload and organizational needs. This is a full-time position with a current schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. The position is eligible for overtime compensation for hours worked over 40 per workweek. Occasional evening, weekend, holiday, or overtime work and travel may be required. Work is performed in a complex, fast-paced business setting; hybrid work may be available with administrative approval, but in-person meetings and training or office events are required. The role involves frequent communication with people from diverse backgrounds, including people facing stressful or traumatic circumstances, extended periods sitting at a computer, and occasional lifting of items up to 40 pounds. Regular equipment includes a telephone and an OJD-assigned computer with multiple monitors.
Requirements
- High school diploma or equivalent.
- Three years of experience in court operations or scheduling, social services, communications, or a closely related field; or an equivalent combination of education and experience that typically supports the required knowledge, skills, and abilities.
- Experience performing a variety of clerical or administrative support tasks with strict deadlines in a busy business or professional setting.
- Experience using a variety of software programs, such as Microsoft Word, Microsoft Teams, and Webex Video Conference, to access and input information, communicate, and complete tasks.
- Experience coordinating schedules and maintaining calendars for multiple people.
- Experience and skill in writing and reviewing documents for accuracy, content, grammar, and punctuation.
- Submit a cover letter addressing all requested skills and attributes, and an updated resume or completed Workday job-history/work-experience section.
Nice To Haves
- Proficiency speaking, reading, and writing in Spanish or another language is preferred but not required.
Responsibilities
- Conduct language assessments.
- Receive and document requests for interpreters.
- Schedule and assign interpreters to circuit courts statewide.
- Maintain lists of interpreters and agencies.
- Recruit prospective interpreters and negotiate pay rates.
- Arrange travel for interpreters traveling within Oregon or from other states or countries.
- Reassign or cancel interpreters in response to changing court needs.
- Communicate with judges, administrators, analysts, coordinators, court staff, attorneys, law-office staff, and other users of interpreting services.
- Write, send, and file correspondence; retrieve records; and conduct research.
- Refer prospective interpreters to certification and training resources.
- Assist with video and interpreting equipment and proctor exams.
- Answer and route phone calls and answer routine questions about court interpreter assignments.
- Participate in professional development activities, training, and special projects; provide mentoring and assistance to others; and maintain a desk manual.
Benefits
- Employer pays 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
- 10 paid holidays, 2 floating holidays, and 3 personal business days.
- Separate paid sick and vacation leaves, prorated for part-time employees.
- Optional insurances and flexible spending plans.
- A 5% allowance for bilingual skills, including ASL, if the employee passes a skills test and is assigned to use those skills on the job.
- Eligible employer for the Public Service Loan Forgiveness program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
