SCHEDULER I

The Christ Hospital Health Network•Bridgetown, OH

About The Position

The Scheduler I manages daily patient and physician scheduling through the Practice Management system, including lab and diagnostic test orders, doctor visits, follow-up appointments, hospital procedures, and surgeries as needed. The role schedules appointments to support patient satisfaction and efficient use of provider time and treatment rooms, confirms appointments, and scans orders into the Electronic Medical Record (EMR). Some assignments are confidential and require sound judgment and discretion. The position also provides front-office and clerical support. Duties include handling calls and messages, managing a physician’s Outlook calendar as needed, greeting and registering patients and visitors, collecting payments, maintaining patient records, verifying referrals and pre-certifications, managing EMR work queues, and supporting the reception area.

Requirements

High school diploma or equivalent.
One to three years of customer service experience.
Required skills with copiers, fax machines, telephone systems, postage equipment, and computers, including Microsoft Outlook, Word, and Excel.
Ability to multitask and maintain confidentiality.
Must pass skills assessment tests.
Strong verbal and interpersonal skills for respectful interactions with patients, physicians, visitors, co-workers, and drug representatives, in person and by telephone.
Excellent customer service skills.
Computer skills to use EMR and Practice Management systems, find and print records, scan records and identification, determine whether a patient has been seen by the practice, and enter registration data.
Knowledge of health insurance coverage and requirements.
Basic math skills, including making change, posting payments, and balancing logs.
Analytical skills to make decisions based on the facility and clinical situation.
Knowledge of and compliance with HIPAA privacy requirements.

Nice To Haves

Medical office experience.
One year of prior scheduling experience.

Responsibilities

Schedule patients and physicians, including laboratory and diagnostic tests, doctor visits, follow-up appointments, hospital procedures, and surgeries as needed.
Optimize appointment scheduling for patient satisfaction, provider time, and treatment room utilization.
Confirm appointments and scan orders into the Electronic Medical Record (EMR).
Answer telephone calls, direct calls to appropriate staff, make daily patient, physician, and other calls, and perform phone-system and answering-service functions.
Receive and route messages, correspondence, and administrative documents to appropriate staff.
Manage the physician’s Outlook calendar as needed.
Greet patients and visitors and perform patient check-in and check-out, including full registration when necessary.
Determine primary, secondary, and other insurance coverage and complete required paperwork.
Respond courteously to inquiries from patients, prospective patients, drug representatives, and visitors.
Collect co-pays and outstanding balances.
Obtain, record, and update patient personal and financial information and signatures in accordance with applicable Medicare, state, and federal guidelines.
Maintain awareness of current insurance rules and policies.
Maintain the cash drawer, log co-pays and other payments, reconcile balances, and possibly prepare and reconcile deposit slips.
Verify referrals and perform pre-certifications as appropriate.
Type, mail, and fax correspondence, including patient letters and new-patient paperwork.
Manage EMR work queues as needed.
Order office supplies and maintain cleanliness of the front office and reception area.
Perform other clerical duties as assigned.