Scheduler I

The US Oncology Network•Columbia, MD

3d•Onsite

About The Position

Under direct supervision, the Scheduler I schedules patient appointments and tests efficiently and promptly, answers incoming calls, directs callers to appropriate personnel, and serves as a liaison between patients and medical staff. The role may include outside scheduling and/or surgical scheduling responsibilities and supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. The position is an entry-level role requiring a high school diploma or equivalent and 0–3 years of experience, preferably in a medical office setting. Knowledge of medical terminology and coding is a plus. Excellent written and verbal communication skills and proficiency in Microsoft Office (Outlook, Word, and Excel) are required. Work is performed in an office environment with contact with patients and the public. The general pay scale is $14.95–$23.01 per hour; the actual hiring rate depends on factors including experience, education, responsibilities, location, and performance. A $2,000 sign-on bonus is offered to qualified candidates, subject to company policy, onboarding requirements, and maintaining employment in good standing for at least 18 months; additional terms may apply.

Requirements

High school diploma or equivalent.
0–3 years of experience; experience in a medical office setting is preferred.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to meet the role’s physical demands, including prolonged sitting and computer use, occasional stooping, bending, and stretching, and occasional lifting of files or paper weighing up to 30 pounds.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
Vision correctable to 20/20 and hearing in the normal range for telephone contacts.

Nice To Haves

Knowledge of medical terminology and coding.
Experience in a medical office setting.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel when appropriate, and accurately and promptly communicate messages.
Schedule new patients, referrals, and returning patients in the computer system according to physician and office guidelines; set up records with appropriate documentation and coding for new or referred patients.
Cancel or reschedule appointments when physician schedules change and notify appropriate personnel.
Obtain and enter insurance authorizations and referral correspondence in patient charts and/or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of the visit.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient confidentiality.
Follow policies and procedures to support front-office efficiency and cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other documents as requested by the supervisor.
As requested, schedule outpatient appointments, tests, surgeries, and hospital admissions, and obtain required pre-certifications.
As applicable, communicate with patients about scheduled procedures or tests, including preparation requirements, and gather necessary information.
As applicable, follow up on pre-operative tests to ensure clearance for surgical procedures and communicate with physicians and patients when additional testing is required.
As applicable, schedule post-operative follow-up appointments with physicians.
Where applicable, use basic medical terminology and coding knowledge for tests and procedures, including looking up diagnosis, surgery, and scheduling codes.