SCHEDULER I

The Christ Hospital Health Network•OH, OH

About The Position

Manages daily patient and physician scheduling using a Practice Management system for lab and diagnostic test orders, doctor visits, follow-up appointments, and hospital procedures and surgeries as needed. Schedules appointments to optimize patient satisfaction, provider time, and treatment room utilization. Confirms appointments and scans orders into the Electronic Medical Record (EMR). The work may involve confidential assignments and requires judgment and discretion. The role also provides front-office and clerical support, including answering and directing calls, routing messages and correspondence, managing the physician’s Outlook calendar as needed, greeting visitors and patients, and completing patient check-in and check-out and registration. It involves collecting payments, maintaining and reconciling a cash drawer, verifying referrals, completing pre-certifications, managing EMR work queues, and keeping the reception area supplied and orderly.

Requirements

High school diploma or equivalent.
One to three years of customer service experience.
Copier, fax, telephone system, postage equipment, and computer skills, including Microsoft Outlook, Word, and Excel.
Ability to multitask and maintain confidentiality.
Must pass skills assessment tests.
Strong verbal and social skills to work respectfully with patients, physicians, visitors, co-workers, and drug representatives in person and by telephone.
Excellent customer service skills.
Computer skills to use EMR systems to find, print, and scan records and to use the Practice Management system for patient records, registration data, and scanning insurance cards or other identification.
Knowledge of health insurance coverage and requirements.
Basic math skills, including making change, posting payments, and balancing log sheets.
Analytical skills to make decisions based on the facility and clinical situation.
Knowledge of and compliance with HIPAA privacy requirements.

Nice To Haves

Medical office experience.
One year of prior scheduling experience.

Responsibilities

Manage daily patient and physician scheduling, including lab and diagnostic test orders, physician visits, follow-up appointments, and hospital procedures and surgeries.
Schedule appointments to optimize patient satisfaction, provider time, and treatment room utilization.
Confirm appointments and scan orders into the Electronic Medical Record (EMR).
Answer telephone calls, direct calls to appropriate staff, make daily patient, physician, and other phone calls, and perform phone system and answering service functions.
Receive and route messages, correspondence, and administrative documents to appropriate staff.
Manage the physician’s Outlook calendar as needed.
Greet visitors and patients and perform patient check-in and check-out, including full registration when necessary.
Determine primary, secondary, and tertiary insurance coverage and complete required patient paperwork.
Respond courteously to inquiries from patients, prospective patients, drug representatives, and visitors.
Collect co-pays and outstanding balances; obtain, record, and update patient personal and financial information and signatures in accordance with applicable Medicare, state, and federal guidelines.
Stay current with insurance rules and policies.
Maintain the cash drawer, log co-pays and other payments, reconcile balances, and prepare and reconcile deposit slips as needed.
Verify referrals and perform pre-certifications as appropriate.
Type, mail, or fax correspondence, including patient letters and new-patient paperwork.
Manage EMR work queues as needed.
Order office supplies and maintain the cleanliness of the front office and reception area.
Perform other clerical duties as assigned.