PRE-ACCESS ASSOCIATE TEAM LEAD (40 HRS/WEEK, DAYS)

Riverside Healthcare • Kankakee, IL

2h

About The Position

The Pre-Access Associate Team Lead at Riverside Healthcare supports a smooth and efficient patient experience through accurate registration, scheduling, and insurance and financial processing. The role manages patient interactions with a customer-focused and compassionate approach while helping meet and communicate revenue cycle expectations. The team lead works independently in a fast-paced environment, handling data collection, insurance verification, and payer compliance, and may take on assignments within their professional scope, duties, and licensure.

The position also supports the operation of the call center by training and orienting new staff, providing constructive feedback, and promoting standardized practices. When the Scheduling Supervisor is absent, the team lead oversees department operations, including staffing adjustments, expenses, and response to calls and outstanding orders.

The position requires a high school diploma. An associate degree in healthcare administration, business, or a related field is preferred. Three to five years of patient access, call center, or clerical experience is preferred. The stated pay range is USD $19.02–$23.46 per hour.

Requirements

• High school diploma required.
• Three to five years of experience in patient access, a call center, or a clerical role preferred.
• Knowledge of payer regulatory compliance and HIPAA Privacy and Security requirements preferred.
• Experience in office or clerical settings with a customer service focus.
• Strong customer service skills and the ability to interact effectively and compassionately with patients and their representatives.
• Excellent organizational skills, attention to detail, and ability to work independently in a fast-paced environment.
• Ability to use computer systems and medical terminology; proficiency preferred.
• Ability to perform general arithmetic and manage multiple tasks simultaneously.

Nice To Haves

• Associate degree in healthcare administration, business, or a related field.
• Three to five years of patient access, call center, or clerical experience.
• Knowledge of payer regulatory compliance and HIPAA Privacy and Security requirements.
• Proficiency in computer systems and medical terminology.

Responsibilities

• Collect and accurately record demographic, insurance/financial, and clinical information needed to schedule, preregister, and register patients.
• Coordinate appointments with consideration for clinical urgency, procedural conflicts, and patient preferences, and optimize schedules for convenience and continuity of care.
• Verify insurance and financial information and medical necessity through third-party eligibility checks and precertification.
• Ensure compliance with payer requirements, including Medicare and Medicaid, and document financial expectations and payer policies accurately.
• Explain payer policies and patient financial responsibilities to help patients understand and meet revenue cycle requirements.
• Interact courteously and respectfully with patients, their representatives, and other stakeholders, addressing inquiries and concerns.
• Provide clear preparation instructions for tests and procedures and guide patients to appropriate treatment sites.
• Maintain confidentiality of personal health information in accordance with HIPAA guidelines.
• Enter and update patient information promptly and accurately in electronic systems.
• Review and analyze patient records and documentation to resolve discrepancies and confirm payer compliance.
• Sort and distribute incoming faxes and mail, and maintain organized reference materials.
• Train and orient new call center staff, provide constructive feedback, and model consistent, standardized practices.
• Supervise department operations when the Scheduling Supervisor is absent, including adjusting staffing and overseeing departmental expenses.
• Attend mandatory continuing education and department meetings.
• Review and adjust staffing as needed to ensure timely responses to incoming calls and outstanding orders.
• Troubleshoot minor issues and handle situations independently when the Scheduling Supervisor is absent.

Benefits

• Paid time off programs for employees at 0.5 to 1.0 FTE.
• Medical, dental, vision, life, and short- and long-term disability benefits for employees at 0.5 to 1.0 FTE.
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Paid Leave Hours accrued as worked for employees at 0.001 to 0.49 FTE.
• Competitive compensation, premium pay such as shift differential and on-call pay, and opportunity for annual performance-based increases.
• Employee well-being programs and career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED