Patient Access Representative | Nephrology | 40 hrs/week

Sanford Health•Sioux Falls, SD

20h•Onsite

About The Position

Sanford Health is seeking a Patient Access Representative for its Nephrology department. The role provides customer service to patients as their first point of contact, helping create a welcoming and safe experience in person and by phone. The position includes patient registration, scheduling, coordination of referrals and pre-authorizations, and support with payments and financial arrangements. Additional duties may include chart preparation, patient financial assistance, health information management, telemedicine coordination, appointment reminders, hospital admissions, and general office tasks. The schedule is a day shift, 40 hours per week, with no nights, weekends, or holidays; the clinic closes at 2 p.m. on Fridays. Salary range is $16.25–$23.00.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
Medical terminology is helpful.
Basic Life Support (BLS) may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Six months of customer service experience desired.
Experience in a medical office setting preferred.

Responsibilities

Greet patients and verify their demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain necessary signatures.
Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out and operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.