Patient Access Representative | Nephrology | 40 hrs/week

Sanford Health•Sioux Falls, SD

1d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative for its Nephrology department. This role provides customer service to patients and serves as a first point of contact, helping create a welcoming and safe experience by phone or in the clinic. The position includes patient registration, appointment scheduling, coordination with providers and nursing staff, and related administrative duties.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
BLS may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required patient signatures.
Establish and assign financial responsibility, assist with financial arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions.
Perform office duties such as making copies and sending faxes.