Patient Access Representative | Emergency Department | 40 hrs/week

Sanford Health•Sioux Falls, SD

1d•$16 - $23

About The Position

The Patient Access Representative is the first point of contact for patients and provides customer service by phone or in the clinic, helping create a welcoming and safe environment. The role supports patient registration, scheduling, and related administrative duties in a fast-paced environment with changing workloads. The position works four 10-hour day shifts per week, starting at 5 a.m., 6 a.m., or 8 a.m.; a combination of all three start times is required. The schedule also requires working every third weekend and every other holiday.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology knowledge is helpful.
BLS may be required for certain locations or settings.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties, such as copying and faxing.