Patient Access Representative | Full Time - 40 hrs/week

Sanford Health•Abbotsford, WI

1d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration, scheduling, or both, depending on the location and setting. The role includes additional duties as assigned and varies by setting. The representative greets patients, verifies demographics, completes registration and scheduling processes, and handles related documentation and paperwork. They create electronic files, provide and route documents, educate patients about required paperwork, and obtain signatures. They establish financial responsibility, assist with payment arrangements, and collect applicable co-payments and other payments while following policies and procedures. For scheduling, the representative arranges appointments and procedures, coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and connects patients with additional resources. They collaborate with nursing teams and providers to coordinate care needs, and may maintain provider schedules, resolve work queue issues, and manage recall and waitlists. Other duties may include operating a multi-line telephone or switchboard, coordinating charts and documents, supporting financial assistance and authorization processes, tracking visits, managing account information, preparing reports, coordinating telemedicine appointments, billing and charge verification, appointment reminder calls, hospital admissions, and ordering supplies. The representative mentors new Patient Access Representatives and other staff, demonstrates professionalism and respect, works both independently and as part of a team, and frequently takes direction from the nursing team. The role requires maintaining confidentiality, providing excellent customer service, empathizing with patients, and using medical terminology and professional written communication.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential; six months of customer service experience is desired.
Ability to provide excellent customer service and empathize with patients and their situations.
Working knowledge of medical terminology and professional written communication skills for making notes.
Ability to work independently and as part of a team, maintain confidentiality, and take direction from the nursing team.
BLS may be required for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Six months of customer service experience desired.

Responsibilities

Greet patients and verify demographics to accurately register and/or schedule them.
Complete registration paperwork, create electronic files, provide and route documents, educate patients about paperwork, and obtain signatures.
Establish financial responsibility, assist with arrangements, and collect co-payments, pre-payments, and account balance payments in accordance with policies and procedures.
Work registration queues and resolve related issues, including queue errors, denied insurance claims, and registration database maintenance.
Schedule appointments and procedures, obtain and coordinate referrals, conduct pre-authorization, arrange interpreter services, and check patients in and out.
Offer enrollment in additional resources and collaborate with nursing teams and providers to coordinate appointments around patient needs.
As applicable, coordinate provider schedules, resolve work queue issues, and manage recall lists and waitlists.
Operate multi-line telephones and, depending on location, serve as a switchboard operator by calling codes and paging providers.
Perform additional setting-dependent duties, such as preparing and coordinating charts, organizing provider documents, supporting patient financial assistance, tracking visits, managing account information, preparing reports, coordinating telemedicine appointments, maintaining provider schedules, entering and verifying charges, making appointment reminder calls, supporting hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professionalism, mutual respect, and cooperation.
Work independently and as part of a team, frequently taking direction from the nursing team.