Patient Access Representative | Worthington Clinic | 40 hrs/week
About The Position
Sanford Health is hiring a Patient Access Representative for the Worthington Clinic. The role provides customer service to patients as their first point of contact, helping create a welcoming and safe experience in person or by phone. The position supports patient registration, scheduling, and related clinic and administrative duties. It requires attention to detail, strong organizational skills, and the ability to work in a fast-paced healthcare environment. The role has varied shifts, extended operating hours, flexible scheduling, and occasional weekend coverage. The schedule is 40 hours per week.
Requirements
- High school diploma or equivalent preferred; post-secondary education is helpful.
- One year of work experience, preferably in a medical office setting.
- Customer service skills are essential.
- Six months of customer service experience desired.
- Medical terminology is helpful.
- BLS may be required for certain locations or settings.
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
- Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
- Collect co-payments, pre-payments, and payments on account balances.
- Address registration errors or denied insurance claims through registration work queues, as needed.
- Coordinate and schedule appointments with nursing teams and providers to meet patients’ needs and coordinate provider schedules.
- Obtain and coordinate referrals and conduct pre-authorizations.
- Arrange interpreter services.
- Check patients in and out.
- Operate a multi-line phone.
- Resolve work-queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
- Prepare and coordinate charts and organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate telemedicine appointments and make appointment reminder calls.
- Support hospital admissions.
- Perform office duties such as copying and sending faxes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
