Team Lead, Pre-Access - Pre-Access - Days

Memorial Hospital at Gulfport•Biloxi, MS

About The Position

The Team Lead oversees and assists with the department’s day-to-day operations, supporting management by ensuring adequate staffing and recommending process improvements. The role leads and performs departmental tasks, monitors performance and staffing, and helps ensure that processes, policies, and procedures are followed and that employees are informed of changes.

Requirements

Associate degree; additional applicable experience may be substituted in lieu of the degree.
Four years of experience with patient registration, admissions, authorization-referrals, or similar work.

Nice To Haves

Associate degree in a business- or healthcare-related field.
Four or more years of patient registration experience.
One year in a management role.

Responsibilities

Lead and perform tasks within the department.
Delegate tasks and set goals and deadlines.
Analyze reports to monitor trends related to area processes.
Collaborate with supporting departments to ensure patient and doctor needs are met.
Maintain adequate staffing by assuming responsibilities as needed.
Review processes and identify opportunities for improvement.
Develop metrics and minimum standards.
Plan and develop systematic approaches to improve or maintain employee accuracy.
Collaborate with Information Services (IS) to ensure systems meet business operational needs.
Support management with assigned duties and department efficiencies.
Enforce, follow, and support processes, policies, and procedures, and ensure staff are updated when changes occur.
Monitor departmental process performance, staff work schedules, time, and attendance.
Identify training needs and provide coaching for new and current employees.