Team Lead, Pre-Access - Pre-Access - Days - FT

Memorial Hospital at Gulfport•Biloxi, MS

About The Position

The Team Lead oversees and assists with the department’s day-to-day operations and supports management by ensuring adequate staffing and recommending process improvements. The role leads and performs departmental tasks, monitors processes and staff performance, supports department efficiency, and audits patient access and related functions. The Team Lead also helps ensure accurate and confidential patient data and works to reduce billing and collection delays and denials.

Requirements

Associate degree; additional applicable experience may be substituted in lieu of the degree.
Four years of experience with patient registration, admissions, authorization-referrals, or similar.

Nice To Haves

Associate degree in a business- or healthcare-related field.
Four or more years of Patient Registration experience and one year in a management role.

Responsibilities

Lead and perform tasks within the department.
Delegate tasks and set goals and deadlines.
Analyze reports to monitor trends related to area processes.
Collaborate with supporting departments to meet patient and physician needs.
Maintain adequate staffing by assuming responsibilities as needed.
Review processes and identify opportunities for improvement.
Develop metrics and minimum standards.
Plan and develop systematic approaches to improve or maintain employee accuracy.
Collaborate with IS to ensure systems meet business operational needs.
Enforce, follow, and support processes, policies, and procedures, and ensure staff are updated when changes occur.
Monitor department processes, staff work schedules, time, and attendance.
Identify training needs and provide coaching for new and current employees.
Audit patient access, cash collections, patient flow, admitting, and discharge processes.
Work registration errors to decrease denials and delays in billing and collections.
Ensure patient data is accurate and confidential.