Practice Support Assistant
About The Position
Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. The assistant serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, the role handles administrative tasks that vary by department. This position is part-time, scheduled for 24 hours per week across three 8-hour shifts from 7:30 a.m. to 4 p.m. EST. The supervisor will determine the schedule upon hire. The role is in the Internal Medicine department at 111 Grossman Dr., Braintree, Massachusetts. The hourly pay range is $18–$32, based on full-time employment, and pay is influenced by factors including local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 1 year of customer service or healthcare experience.
Nice To Haves
- Associate's degree in a Medical Office Administration program.
- Solid technical proficiency in Microsoft Office, scheduling software, and electronic medical records systems such as Epic or equivalent.
- Solid problem-solving and complex patient management skills.
Responsibilities
- Serve as a role model and mentor for support staff and assist with onboarding and training.
- Manage complex scheduling tasks, including appointment booking and patient outreach.
- Ensure accurate data collection and reporting, and handle follow-up activities and referral tracking.
- Deliver exceptional customer service, resolve escalated issues, and support patient satisfaction.
- Oversee waiting room operations, verify patient information, and assist with check-in and check-out processes.
- Complete and process forms, prior authorizations, prescription renewals, and other documentation.
- Collaborate with supervisors on coverage and workflow, and lead huddles as needed.
- Participate in quality improvement initiatives and special projects.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
