Practice Support Assistant
About The Position
The Practice Support Assistant provides administrative and patient support within the Internal Medicine clinical department at Atrius Health, part of the Optum family. The role focuses on appointment scheduling, phone coverage, outreach calls, greeting patients, monitoring the waiting area, and managing check-out and follow-up scheduling. It also coordinates communication among clinicians, patients, and external referral partners to support smooth clinical operations and strengthen patient-clinician relationships through exceptional customer service. The position is based at 330 Baker Ave. in Concord, Massachusetts, with possible travel to other sites for training or coverage as needed. The schedule is Monday through Friday, either 8:30 a.m.–5:00 p.m. or 9:00 a.m.–5:30 p.m. The role supports a high-volume site in a team environment.
Requirements
- High school diploma or GED.
- At least 1 year of experience providing administrative support in a healthcare, medical office, and/or health insurance environment.
- Pass a drug test before beginning employment.
Nice To Haves
- Associate’s degree or completion of a medical office administration program.
- Experience with electronic medical records (EMR), or ability to learn EMR systems quickly.
- Previous experience with prior authorizations.
Responsibilities
- Schedule and manage patient appointments through MyHealth, phone, and in-person channels; confirm and reconcile information in the electronic medical record.
- Greet patients, monitor waiting areas, verify check-ins, and ensure patient information is accurate.
- Coordinate the check-out process, including scheduling follow-up appointments and processing referrals.
- Complete administrative tasks, including forms, prior authorizations, and maintaining current department documents.
- Answer inquiries, make outreach calls, and promptly resolve patient concerns while providing compassionate customer service.
- Coordinate communication between clinicians, patients, and external referral partners.
- Provide support in a high-volume site as part of a team.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee stock purchase plan.
- Education reimbursement.
- Employee discounts.
- Employee assistance program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
