Practice Support Assistant

UnitedHealth Group•Newton, MA

1d•$16 - $29•Onsite

About The Position

The Practice Support Assistant performs advanced practice support duties with a high level of autonomy and competency. The role serves as a key member of the medical team, providing excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, the assistant handles administrative tasks that vary by department. The schedule is Monday through Friday between 9:00 a.m. and 5:30 p.m. EST. The position is located at 291 Independence Dr., Chestnut Hill, Massachusetts, with some travel to other sites potentially required for training.

Requirements

High school diploma or GED.
At least 1 year of customer service or healthcare experience.
Access to reliable transportation.

Nice To Haves

Associate's degree in a Medical Office Administration program.
Solid technical proficiency in Microsoft Office, scheduling software, and electronic medical records systems such as Epic or equivalent.
Solid problem-solving and complex patient management skills.

Responsibilities

Serve as a role model and mentor for support staff and assist with onboarding and training.
Manage complex scheduling tasks, including appointment booking and patient outreach.
Ensure accurate data collection and reporting; handle follow-up activities and referral tracking.
Deliver excellent customer service, resolve escalated issues, and support patient satisfaction.
Oversee waiting room operations, verify patient information, and assist with check-in and check-out processes.
Complete and process forms, prior authorizations, prescription renewals, and other documentation.
Collaborate with supervisors on coverage and workflow, and lead huddles as needed.
Participate in quality improvement initiatives and special projects.

Benefits

Paid time off accrued starting with the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
401(k) Savings Plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.