Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson Family Medicine, The Groves - Kalamazoo

Bronson Healthcare•Kalamazoo, MI

1d•Onsite

About The Position

The Practice Support Assistant (Clinic Receptionist) supports Bronson Family Medicine at The Groves in Kalamazoo. The role performs reception and clerical duties, including answering phones, greeting patients, scheduling appointments, checking in patients, preparing and retrieving files, and directing telephone calls. Employees providing direct patient care must demonstrate competencies specific to the population served. The position registers patients and confirms demographic, guarantor, and insurance information; completes required fields in the practice management system; determines and collects co-payments and other amounts due; enters charges and payments; and prepares encounter forms for charge entry. It also coordinates patient appointments, tests, and referrals; maintains medical records and confidentiality; and obtains authorization to transfer private health information. Additional work includes general office duties, preparing correspondence and reports, maintaining provider schedules, printing daily schedules, running system reports, and preparing and verifying deposits. The assistant helps maintain a clean and safe work area, communicates equipment problems, completes required training and documentation, and provides respectful service to patients, visitors, coworkers, and others. Additional centralized-services duties may include entering and reviewing patient demographic and insurance information and coordinating with office staff to correct missing or inaccurate registration details. The role may include unsupervised access to unit medication rooms to stock or retrieve supplies.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills, accurate filing ability, professional communication, and excellent customer service skills.
Ability to organize, alphabetize, and file; prioritize multiple tasks; and perform light clerical duties.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Excellent verbal and communication skills and ability to maintain positive customer service.
Ability to establish effective working relationships with office staff and employees in a team environment.
Ability to meet the position's physical and visual demands, including sustained close hand-eye coordination and regular walking, standing, stooping, bending, sitting, and some lifting of light objects.

Nice To Haves

Previous experience working with medical insurance.
Previous computer experience with hospital-based programs such as Medic/Misys/Tiger or another practice management system.

Responsibilities

Answer telephones, take messages, route callers, and provide or relay information according to service standards.
Greet and register patients; confirm patient, guarantor, demographic, and insurance information and complete required practice management system fields.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due payments.
Enter charges and payments into MISYS/Tiger or another practice management system and prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Maintain patient medical records and confidentiality, and obtain authorization to transfer private health information.
Perform office duties such as sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Compose, format, type, and proofread standard letters, reports, correspondence, and other documents.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print physician daily schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain a clean unit environment and work area, report equipment malfunctions, and follow hospital safety and infection-control procedures.
Complete accurate and timely documentation, required training and education, and ongoing study needed to maintain competence.
Treat patients, families, visitors, customers, and employees with kindness and respect; demonstrate teamwork and integrity and maintain effective working relationships.
Take on special projects and other assignments as directed by management, physicians, or the practice manager/office supervisor.
For Practice Centralized Services, enter patient demographic and insurance information, review accounts for missing or inaccurate details, and communicate with office staff to support accurate registration.
Access unit medication rooms without supervision to stock or retrieve supplies.