Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - - Bronson Hand & Elbow Surgery Specialists - Kalamazoo

Bronson Healthcare Group•Kalamazoo, MI

2d•Onsite

About The Position

The Practice Support Assistant performs clinic reception and administrative duties for Bronson Hand & Elbow Surgery Specialists in Kalamazoo. Responsibilities include answering phones, greeting and registering patients, scheduling appointments, handling patient check-in, preparing and retrieving files, maintaining records, and directing telephone calls. The role also includes entering charges and payments, collecting co-payments and balances, coordinating tests and referrals, maintaining provider schedules, preparing deposits, and completing routine office tasks. Employees providing direct patient care must demonstrate competencies specific to the population served. The position requires a high school diploma or GED and 3–6 months of related experience. Medical insurance experience is highly preferred. Candidates must have computer and keyboarding skills, accurate filing and organizational abilities, strong communication and customer-service skills, math skills, and the ability to use basic office equipment. Previous experience with hospital-based programs such as Medic/Misys/Tiger or another practice management system is preferred. The role involves sustained computer and close visual work, as well as regular walking, standing, stooping, bending, sitting, and some lifting of light objects. The position is full-time, scheduled for 40 hours per week, on the first shift. The employee maintains unsupervised access to unit medication rooms for stocking and retrieving supplies.

Requirements

High school diploma or GED.
3–6 months of related experience.
Keyboarding and computer skills.
Ability to file accurately and organize, alphabetize, and prioritize multiple tasks.
Professional communication and excellent customer-service skills.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Ability to establish effective working relationships with office staff and employees in a team environment.
Ability to perform light clerical duties as assigned.
Employees providing direct patient care must demonstrate competencies specific to the population served.

Nice To Haves

Previous experience working with medical insurance.
Previous computer experience with hospital-based programs such as Medic/Misys/Tiger or another practice management system.

Responsibilities

Answer telephones, take messages, route callers, and provide or relay information according to service standards.
Greet, register, and check in patients; confirm demographic and insurance information and complete required fields in the practice management system.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due payments.
Enter charges and payments into the MISYS/Tiger system or another practice management system.
Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Maintain patient medical records and confidentiality; obtain authorization for transfers of private health information.
Perform office duties such as sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Compose, format, type, and proofread standard letters, reports, correspondence, and other documents.
Maintain a clean work area and report equipment malfunctions or problems to appropriate personnel.
Maintain accountability for special projects and perform assignments as directed by management, a physician, or the practice manager/office supervisor.
Establish and maintain effective working relationships and demonstrate teamwork and integrity.
Complete ongoing study, required training, and education needed to maintain competence and fulfill assigned responsibilities.
Ensure documentation for activities within areas of responsibility is accurate and timely.
Treat patients, families, visitors, customers, and employees with kindness and respect.
Follow hospital safety and infection-control policies and procedures and maintain a safe, clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print daily physician schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain unsupervised access to unit medication rooms for stocking and retrieving supplies.
For Practice Centralized Services, enter patient demographic and insurance information, review accounts for missing or inaccurate information, and coordinate with office staff to support accurate registration in specified cases.