Practice Support Assistant (Clinic Receptionist) - Full Time, 40 hrs/wk - - FastCare, Kalamazoo
About The Position
The Practice Support Assistant performs reception and clerical duties for a medical practice, including answering phones, greeting patients, scheduling appointments, checking patients in, preparing and retrieving files, and directing calls. The role registers patients and confirms demographic, guarantor, and insurance information; enters required information, charges, and payments into a practice management system; determines and collects co-payments and other amounts due; and prepares encounter forms for charge entry using applicable ICD-9 and CPT codes. The position schedules and coordinates appointments, tests, and referrals, maintains patient records and confidentiality, obtains authorizations for the transfer of private health information, and provides customer service to patients, families, visitors, and employees. Other duties include managing provider schedules, printing daily schedules, running system reports, preparing and verifying deposits, performing routine office tasks, maintaining a clean work area, and completing projects and other assignments as directed. Practice Centralized Services duties may include entering and reviewing demographic and insurance information for clinical patients and working with office staff to resolve missing or inaccurate registration information. The job involves frequent computer and screen work, described as 70–90 percent of the time, with sustained close-tolerance work and hand-eye coordination. Physical demands include regular walking, standing, stooping, bending, and sitting, with some lifting of light objects. The role requires maintaining safety and infection-control practices, completing required training, and treating others with kindness and respect.
Requirements
- High school diploma or GED.
- 3–6 months of related experience.
- Keyboarding and computer skills.
- Ability to file accurately and to organize, alphabetize, and prioritize multiple tasks.
- Professional communication and excellent customer service skills, including excellent verbal and communication skills.
- Excellent math skills and ability to use basic office equipment.
- Ability to maintain confidentiality of sensitive medical information.
- Ability to establish effective working relationships with office staff and employees in a team environment.
Nice To Haves
- Previous experience working with medical insurance.
- Previous computer experience, including hospital-based programs such as Medic, MISYS, Tiger, or another practice management system.
Responsibilities
- Answer telephones, greet patients, take and route messages, and provide or relay information in accordance with service standards.
- Register patients and confirm patient, guarantor, demographic, and insurance information; complete required fields in the practice management system.
- Determine patient co-payments using an electronic insurance verification system and collect payments due, including current and past amounts.
- Enter charges and payments into MISYS/Tiger or another practice management system.
- Prepare encounter forms for charge entry using applicable ICD-9 and CPT codes.
- Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
- Maintain patient medical records according to required standards, obtain authorizations for transfer of private health information, and protect patient confidentiality.
- Perform office duties such as sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and preparing and proofreading correspondence and reports.
- Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print physicians' daily schedules.
- Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
- Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
- Maintain a clean unit and work area, report equipment problems, and follow hospital safety and infection-control policies.
- Complete assigned special projects and other duties as directed by management, a physician, or a practice manager/office supervisor.
- In Practice Centralized Services, enter and review patient demographic and insurance information, identify missing or inaccurate account information, and communicate with office staff to support accurate registration.
- Complete required training and education and maintain the knowledge and skills needed to perform assigned responsibilities.
- Ensure required documentation is accurate and timely, and demonstrate teamwork, integrity, kindness, and respect.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
