Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson Family Medicine, The Groves - Kalamazoo
About The Position
The Practice Support Assistant performs reception, registration, scheduling, records, payment, and clerical duties in a medical office. The role includes greeting patients, answering and routing calls, confirming demographic and insurance information, collecting payments, maintaining medical records and confidentiality, and coordinating appointments, tests, and referrals. The assistant also supports provider schedules, charge entry, deposits, reports, office supplies, and general office operations. Additional centralized-services duties may include reviewing patient accounts for missing or inaccurate demographic and insurance information and coordinating with office staff to ensure accurate registration. The position requires treating patients, families, visitors, customers, and employees with kindness and respect, demonstrating teamwork and integrity, maintaining a safe and clean environment, and completing required training and documentation.
Requirements
- High school diploma or GED.
- 3–6 months of related experience.
- Keyboarding and computer skills; ability to file accurately and perform light clerical duties.
- Professional communication and excellent customer service skills.
- Ability to organize, alphabetize, and file; prioritize multiple tasks; and maintain positive customer service.
- Excellent math skills and ability to use basic office equipment.
- Ability to maintain confidentiality of sensitive medical information.
- Ability to establish effective working relationships with office staff and employees in a team environment.
- Ability to perform work involving substantial mental and visual fatigue, including CRT work 70–90% of the time and sustained close-tolerance work requiring hand-eye coordination.
- Ability to meet the physical demands of regular walking, standing, stooping, bending, and sitting, and some lifting of light objects.
Nice To Haves
- Previous experience working with medical insurance.
- Previous computer experience with hospital-based programs such as Medic, Misys, Tiger, or another practice management system.
Responsibilities
- Register patients and confirm patient or guarantor demographic and insurance information, completing required fields in the practice management system.
- Determine patient co-payments using an electronic insurance verification system and collect current and past-due payments.
- Enter charges and payments into the MISYS/Tiger system or another practice management system; prepare encounter forms and use the correct ICD-9 and CPT codes as they relate to Codescan.
- Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
- Answer telephones, take messages, route callers, and provide or relay information according to service standards.
- Maintain patient medical records and confidentiality, and obtain authorization to transfer private health information.
- Perform clerical work including sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and composing, formatting, typing, and proofreading correspondence and reports.
- Maintain provider schedules, including meetings, appointments, cancellations, reschedules, and add-on appointments; print daily physician schedules.
- Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
- Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
- Maintain a clean work area and report equipment malfunctions or problems to appropriate personnel.
- Complete assigned special projects and other duties directed by management, the physician, practice manager, or office supervisor.
- Maintain effective working relationships, engage in ongoing study to maintain job competence, and complete required training and education.
- Ensure required activity documentation is accurate and timely, follow hospital safety and infection-control policies, and treat patients, families, visitors, customers, and employees with kindness and respect.
- For Practice Centralized Services, enter demographic and insurance information for clinical patients, review accounts for missing or inaccurate information, and communicate with office staff to support accurate registration.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
