Practice Supervisor - Express Care James Island

Roper St. Francis Healthcare • James Island, SC

6d • Onsite

About The Position

The Practice Supervisor assists with overseeing the overall functioning of the practice, including staff management, workflow development, financial performance, and provider and staff engagement. The position supports the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes. Performance is measured by compliance with standards, with a focus on volume, customer service initiatives, productivity, patient satisfaction scores, JC tracer results, and employee engagement scores.

The role performs patient care tasks and administrative functions for assigned areas, supports practice projects and goals, and helps the team meet work-quality, quantity, and timeliness expectations. The supervisor may assist with patient care when qualified or certified, or provide clerical support as needed. The role requires responsive, professional customer service and adherence to hospital, network, and practice safety and compliance policies. Duties may vary as needed; this description is not exhaustive.

Requirements

• High school diploma.
• Three years of recent healthcare experience, including at least one year in an administrative setting.
• One year of supervisory experience required for BSMH.
• Basic Life Support (BLS) certification from the American Heart Association, required within 90 days of hire.
• Skills in active listening, critical thinking, verbal and written communication, monitoring, judgment and decision-making, time management, customer service, problem solving, medical terminology, office machine operation, supervision, coordination, teamwork, and staff training.

Nice To Haves

• Coursework in medical terminology and healthcare office.
• One year of supervisory experience preferred for RSFH.

Responsibilities

• Assist with overseeing the overall functioning of the practice, including staff, workflow, financial performance, and provider and staff engagement.
• Support the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes.
• Perform patient care tasks while ensuring accurate, safe, and professional care.
• Handle administrative functions related to assigned areas.
• Complete assignments to expected standards for work quality, quantity, and timeliness.
• Assist other team members as needed, including providing patient care when skilled or certified, or clerical support when needed.
• Respond to internal and external customers with sensitivity while maintaining a positive and professional image.
• Support the practice in meeting established projects and goals.
• Follow hospital, network, and practice safety and compliance policies and procedures.
• Demonstrate flexibility in job duties as needed.
• Supervise and train staff.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage.
• HSA/FSA options.
• Life insurance and mental health resources.
• Discounts.
• Paid time off, parental leave, and FMLA leave.
• Short- and long-term disability.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED