Practice Supervisor - Express Care James Island

Roper St. Francis Healthcare • RSF Express Care James Island, SC

1d • Onsite

About The Position

The Practice Supervisor assists with overseeing the overall functioning of the practice, including staff management, workflow development, financial performance, and provider and staff engagement. The role supports the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction. Performance is measured by compliance with standards, with a focus on volume, customer service initiatives, productivity, patient satisfaction scores, JC tracer results, and employee engagement scores.

The role performs patient care tasks and administrative functions, supports teammates with patient care when qualified or with clerical work as needed, and responds professionally and sensitively to internal and external customers. The supervisor supports practice projects and goals and follows hospital, network, and practice safety and compliance policies. Other job-related duties may be assigned, subject to reasonable accommodation.

The position is based at James Island Express Care, 319 Folly Road, James Island, South Carolina. It is scheduled for 40 hours per week on day shift. Required qualifications include a high school diploma, three years of recent healthcare experience including at least one year in an administrative setting, and supervisory experience (required for BSMH; preferred for RSFH). BLS certification from the American Heart Association is required within 90 days of hire.

Requirements

• High school diploma.
• Three years of recent healthcare experience, including at least one year in an administrative setting.
• One year of supervisory experience is required for BSMH; supervisory experience is preferred for RSFH.
• American Heart Association BLS Basic Life Support certification within 90 days of hire.
• Skills in active listening, critical thinking, verbal and written communication, monitoring, judgment and decision-making, operation monitoring, time management, customer service, problem solving, medical terminology, office machine operation, supervision, coordination, teamwork, and staff training.
• Ability to perform shift work and hear alarms, telephone signals, and audio recordings.

Nice To Haves

• Coursework in medical terminology and healthcare office practices.
• One year of supervisory experience for RSFH.

Responsibilities

• Assist with overseeing practice operations, staff, workflow development, financial performance, and provider and staff engagement.
• Support the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes.
• Perform patient care tasks while ensuring accurate, safe, and professional care.
• Handle administrative functions for assigned areas while meeting work-quality, quantity, and timeliness expectations.
• Assist other team members as needed, providing patient care when skilled or certified, or clerical support when needed.
• Respond effectively and sensitively to internal and external customers while maintaining a positive, professional image.
• Support the practice in meeting established projects and goals.
• Follow hospital, network, and practice safety and compliance policies and procedures, and demonstrate flexibility in job duties.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED