MD Receptionist - Express Care - James Island

Roper St. Francis Healthcare • RSF Express Care James Island, SC

1d • Onsite

About The Position

The MD Receptionist greets, instructs, directs, and schedules patients and family members, helping patients find appointments that meet their needs and select a primary care clinician to support continuity of care. The receptionist handles prescription requests and medical chart information, schedules referrals with other physician offices, and ensures insurance referrals are made when required. The role answers and directs telephone calls and coordinates with care team members to provide exceptional patient service.

The receptionist collects co-payments and deductibles at the time of service, accurately posts CPT and ICD-9 codes and associated charges and payments in the computer, balances these against the computer printout at the end of the day, and prepares the daily deposit. Proficiency with the Practice Management System and Electronic Health Record system is expected. The position works in a medical office reception area, with frequent patient contact and a variable schedule. The clinic is open 8:00 a.m.–8:00 p.m. Sunday through Saturday; this position is scheduled for three 12-hour shifts from 7:45 a.m. to 8:00 p.m.

Requirements

• High school diploma or GED.
• Strong patient-centered focus.
• Effective verbal and written communication skills.
• Ability to work as part of a clinical team and maintain effective working relationships with patients, employees, and the public.
• Ability to organize and manage competing priorities, solve problems, and exercise good judgment.
• Ability to greet patients and answer telephone calls pleasantly and helpfully.
• Ability to speak clearly and concisely and to read, understand, and follow oral and written instructions.
• Ability to sort and file materials alphabetically or numerically and accurately key data into a medical computer system.
• Ability to balance charges and payments to end-of-day reports.
• Proficiency with a Practice Management System and Electronic Health Record system.
• Ability to work with a patient population from birth through end of life.
• Ability to work in an environment involving frequent patient contact, constant and interruptive interaction, and possible exposure to blood, body fluids, tissue, infectious materials, and communicable diseases.
• Ability to meet the role's physical demands, including intermittent standing, walking, sitting, lifting or moving items up to 50 pounds, intermittent lifting or moving of patients, intermittent finger and hand dexterity, and frequent reaching with hands and arms.
• Corrected hearing and vision within the normal range.
• May be required to take call and/or work weekends or holidays based on department needs; schedule may be variable and may involve long or extended hours.

Nice To Haves

• At least one year of experience in a medical office is strongly preferred.

Responsibilities

• Greet, instruct, direct, and schedule patients and family members.
• Help patients schedule appointments that best meet their needs and select a primary care clinician, emphasizing continuity of care.
• Handle prescription requests and medical chart information accurately.
• Schedule referrals with other physician offices and ensure insurance referrals are made when required.
• Answer telephone calls and direct them to the appropriate party.
• Coordinate care with other care team members to provide exceptional patient service.
• Collect co-payments and deductibles at the time of service.
• Accurately post CPT and ICD-9 codes and associated charges and payments in the computer.
• Balance charges and payments against the computer printout at the end of the day and prepare the daily deposit.
• Work with physicians, coworkers, patients, and the public in a pleasant and helpful manner.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED