Practice Supervisor - Express Care

Roper St. Francis Healthcare • Charleston, SC

1d • Onsite

About The Position

The Practice Supervisor assists with overseeing the overall functioning of the practice, including staff management, workflow development, financial performance, and provider and staff engagement. The role supports the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes. Performance is measured by compliance with standards, including volume, customer service initiatives, productivity, patient satisfaction scores, Joint Commission tracer results, and employee engagement scores.

The position performs patient care tasks and administrative functions, supports colleagues as needed, responds professionally and sensitively to customers, and helps the practice meet its projects and goals. The supervisor must follow hospital, network, and practice safety and compliance policies and procedures, and adapt duties as needed. The role is based at Express Care Bees Ferry in Charleston, South Carolina, and is scheduled for 40 hours per week on day shifts.

Requirements

• High school diploma required.
• Three years of recent healthcare experience, including at least one year in an administrative setting, required.
• One year of supervisory experience required for BSMH; preferred for RSFH.
• BLS Basic Life Support certification from the American Heart Association required within 90 days of hire.
• Skills include active listening, critical thinking, verbal and written communication, monitoring, judgment and decision-making, operation monitoring, time management, customer service, problem-solving, medical terminology, office machine operation, supervision, coordination, teamwork, and ability to train staff.
• Ability to perform shift work and hear alarms, telephone, and audio recordings.
• Coursework in medical terminology and healthcare office is preferred.

Nice To Haves

• Coursework in medical terminology and healthcare office.
• One year of supervisory experience for RSFH.

Responsibilities

• Perform patient care tasks while ensuring accurate, safe, and professional care.
• Handle administrative functions for assigned areas and meet work quality, quantity, and timeliness expectations.
• Assist team members as needed, including providing patient care when skilled or certified, or supporting clerical work when necessary.
• Respond actively and effectively to internal and external customer needs with sensitivity and a positive, professional image.
• Support practice efforts to meet established projects and goals.
• Follow hospital, network, and practice safety and compliance policies and procedures.
• Demonstrate flexibility in job duties as needed.
• Assist with staff management, workflow development, financial performance, and provider and staff engagement.
• Support the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED