Practice Supervisor

Bluebird Kids Health • Orlando, FL

3d • Onsite

About The Position

Bluebird Kids Health is seeking a highly motivated, experienced Practice Supervisor with a patient- and family-first mindset to oversee day-to-day operations at its Conway, Florida clinic. The role manages operational and clinical responsibilities to maintain seamless clinic operations, including oversight of administrative and clinical staff, patient-care coordination, healthcare regulatory compliance, site-specific growth initiatives, and patient satisfaction. The Practice Supervisor is expected to bring leadership ability, knowledge of healthcare administration, and a commitment to exceptional care.

The position leads site growth and outreach, contributes to budgeting and expense management, oversees on-site revenue-cycle processes, and uses KPI reporting to support continuous improvement. It provides on-site leadership and manages the clinic team and employee experience, facilities, supplies, vendors, technology needs, schedules, and emergency preparedness. The role also supports staff development and oversees quality, safety, compliance, infection control, patient flow, clinical protocols, patient experience, and vaccine program administration, in partnership with clinical leadership.

Requirements

• Bachelor's degree in healthcare administration, business management, or a related field, or equivalent experience.
• Proven experience as a practice manager or in a similar healthcare management role.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff.
• Patient-first mindset and strong customer service skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of healthcare regulations and compliance requirements.
• Proficiency in Microsoft 365 applications and electronic health records systems.
• Ability to engage and motivate teams in a mission- and results-focused work environment.

Nice To Haves

• Pediatric experience.
• CPR certification.
• Bachelor's degree in healthcare administration, business management, or a related field is preferred.

Responsibilities

• Lead site-specific growth initiatives and outreach to drive patient engagement.
• Contribute to site-based budgeting, monitor expenditures, and identify cost-saving opportunities.
• Manage on-site patient registration, insurance verification, co-pay and outstanding-balance collection, and clinical documentation submission.
• Measure, analyze, and report on key performance indicators to optimize performance and support continuous improvement.
• Coordinate with central operations teams, including call center and triage, to support patient needs and resolve issues.
• Support relationships with community organizations, schools, and local groups.
• Provide on-site leadership and foster a positive, supportive work environment.
• Develop initiatives that promote team morale, collaboration, and an inclusive culture.
• Directly manage reception staff, medical assistants, and nurses, including assessing and ensuring direct-report competency.
• Manage the site employee experience, including interviewing, onboarding, training, development, and retention.
• Coordinate staff schedules to optimize coverage.
• Oversee clinic upkeep, cleanliness, and maintenance in coordination with facilities vendors.
• Manage supply ordering and inventory to ensure essential supplies are available.
• Work with external vendors, ensure adherence to policies and procedures, and resolve issues.
• Serve as the primary site liaison to IT, Security, and Technology teams for hardware and software needs.
• Maintain and implement emergency operations plans and ensure staff are trained to respond to crises.
• Support ongoing staff learning, training, and clinical development.
• Lead implementation of quality, safety, and compliance programs and ensure adherence to healthcare regulations and organizational standards.
• Ensure adherence to infection control protocols.
• Streamline patient flow to minimize wait times and improve patient and family experience.
• Partner with clinical leadership to ensure adherence to clinical protocols and standard operating procedures.
• Collaborate on quality improvement initiatives to enhance clinical processes and patient outcomes.
• Create a child- and family-centered environment, promote exceptional patient experience, and promptly address concerns.
• Oversee vaccine program administration, including proper storage, inventory, and regulatory compliance.
• Perform other duties as assigned.

Benefits

• Competitive compensation package with performance incentives.
• Professional growth opportunities.
• Medical, vision, and dental insurance.
• Employee assistance program.
• Flexible spending accounts.
• Short- and long-term disability benefits.
• Other exclusive employee benefits.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager