Practice Supervisor

Barrow Brain and Spine • Chandler, AZ

4d

About The Position

The Practice Supervisor assists the Practice Manager with daily clinic operations, front-office workflows, and staff development to support an exceptional patient experience. The role helps drive operational efficiency, regulatory compliance, and continuous quality improvement while serving as a liaison among staff, providers, and leadership. It offers hands-on practice-management experience and a development pathway toward a Practice Manager role.

The Supervisor oversees patient experience, office operations, staffing support, resources, EMR data integrity, reception, facility readiness, and compliance. The role also supports patient issue resolution, staff training, quality initiatives, budgeting, and collaboration with physicians and marketing teams.

Designed to develop emerging leaders, the position includes structured mentorship, leadership coaching, and experiential learning. The Supervisor works alongside the Practice Manager on operational and strategic initiatives and develops leadership skills and knowledge in clinic operations, decision-making, patient access, and resource management.

Responsibilities

• Monitor and improve service quality in patient-facing areas using feedback tools and survey platforms, and implement improvement strategies based on feedback.
• Ensure daily operations follow BBS standards and procedures; maintain office workflows, policies, and protocols.
• Supervise and mentor front-office and support staff, and participate in recruitment, onboarding, performance evaluations, and development planning.
• Provide hands-on support across front-desk and operational areas during high-volume periods.
• Manage office and clinical supply inventory, replenish supplies, monitor budget compliance, and identify process improvements using digital tools and automation.
• Ensure accurate and timely data entry in athenaOne and team adherence to documentation standards and privacy regulations.
• Oversee reception procedures and ensure courteous, efficient handling of visitors and routine information requests.
• Maintain and reconcile petty cash; assist with insurance verification and billing-related inquiries as needed.
• Coordinate facility maintenance and vendor services, source repair bids, monitor contractor performance, and maintain a safe, clean, functional environment.
• Prepare the office for daily operations, including systems checks, supply readiness, and staffing coverage.
• Help manage call volume during peak periods and ensure calls are answered and routed promptly and professionally.
• Resolve escalated patient concerns and support structured service recovery.
• Participate in staff meetings, internal committees, and cross-functional initiatives, and propose improvements to patient care, team performance, and operations.
• Support and enforce BBS’s Compliance Program, including HIPAA, OSHA, and People Services policies; conduct periodic audits and participate in corrective action planning.
• Lead staff onboarding and ongoing training on systems, compliance, workflows, and customer service.
• Collaborate with physicians and marketing teams to strengthen referral relationships and represent the practice in the hospital and community.
• Lead operational initiatives with the Practice Manager, implement workflow improvements, and integrate clinical best practices.
• Collaborate with clinical and administrative teams to improve patient flow, room utilization, and staffing alignment with demand.
• Track resource utilization, minimize unnecessary overtime, and monitor non-clinical expenses such as supplies and vendor services.
• Use data and patient feedback to identify improvement opportunities and participate in quality improvement projects.
• Work with the Practice Manager on strategic planning, patient access initiatives, workforce engagement, and clinic performance monitoring.
• Lead peer-to-peer training and develop knowledge of clinical operations, data-driven decision-making, care coordination, patient access, and cost-effective resource management.
• Take ownership of special initiatives and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed