Clinic/Practice Assistant, Express Care

Mass General Brigham•Danvers, MA

2d•$18 - $25•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts, Inc. is hiring a Clinic/Practice Assistant for its Express Care team in Danvers, Massachusetts. Express Care provides convenient walk-in medical services for patients with non-life-threatening illnesses and injuries. In this patient-facing role, the assistant welcomes patients, supports them through registration and appointment coordination, and helps maintain a welcoming, efficient, and compassionate care environment. The position works closely with providers, clinical staff, and administrative colleagues to support patient flow and daily practice operations. This is a full-time, 40-hour-per-week onsite position at 104 Endicott Street in Danvers. The schedule is a four-day workweek with a repeating two-week rotation. Shifts vary according to department needs and may be eight or 12 hours, with start times as early as 7:45 a.m. and end times as late as 8:00 p.m. The role includes working both Saturday and Sunday every other week, approximately 7:45 a.m. to 5:00 p.m. The listed pay range is $17.71–$24.94 per hour. The employer notes that compensation offers consider qualifications and other factors, and that benefits, career advancement opportunities, differentials, premiums, bonuses as applicable, and recognition programs may be part of the overall compensation package.

Requirements

High school diploma or equivalent.
Two to three years of office experience.
Proficiency with the Office Suite.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, handle non-routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including the ability to manage multiple tasks, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential; various issuers accepted.

Responsibilities

Welcome and register patients, providing a friendly, professional, and efficient check-in experience.
Coordinate patient appointment times by phone, answer incoming calls, and respond to general questions about Express Care services.
Collect and verify patient demographic, insurance, and registration information to maintain accurate records.
Recognize patients who may need immediate clinical attention and promptly alert appropriate clinical team members according to established procedures.
Collaborate with providers, clinical staff, and administrative colleagues to support patient flow and daily practice operations.
Handle front desk responsibilities, patient communications, and administrative tasks to maintain an organized and welcoming environment.