Medical Assistant, Express Care

Mass General Brigham•Boston, MA

21h•$23 - $25•Onsite

About The Position

Mass General Brigham Medical Group is seeking a part-time, 25-hour Medical Assistant for its Express Care team. Express Care, formerly known as Urgent Care, provides timely treatment for non-emergency conditions to adults and children ages 2 and up. The team treats issues including respiratory illnesses, infections, minor injuries, rashes, and stomach problems, with an emphasis on compassionate care and emotional support. The role supports healthcare teams by providing clinical and non-clinical patient services under the direction of healthcare providers. It involves direct patient interaction and collaboration with physicians, nurse practitioners, and nursing staff to support patient comfort and efficient care. The primary work location is 137 Stuart Street in Boston, Massachusetts. Employees may need to commute to other listed centers for on-call shifts, orientation, training, precepting, cross-coverage, or staffing shortages. Free parking is available at each location.

Requirements

High school diploma or equivalent.
Direct Medical Assistant experience or medical-field work experience of 1–2 years.
Ability to work two 12.5-hour shifts per week.
Availability for one on-call shift per four-week scheduling period, weekend and holiday coverage, and overtime as needed.
Ability to commute to other listed centers for on-call shifts and, as needed, orientation, training, precepting, or cross-coverage.
For applicable immunization duties, certification or three years of experience administering vaccines, with provider supervision.

Nice To Haves

Associate degree in Medical Assisting.
Basic Life Support credential.
Certified Medical Assistant credential.

Responsibilities

Assist junior Medical Assistants with day-to-day questions and responsibilities and participate in onboarding training.
Show patients to examination rooms and prepare equipment for healthcare providers.
Interview patients, obtain medical information, measure vital signs, weight, and height, and record information in patient medical records.
Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials.
Perform office duties such as answering phones, taking dictation, and completing insurance forms.
Act as a liaison with other departments and advocate for patients using a positive customer service approach.
Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform phlebotomy if competent.
Maintain immunization inventory and check expiration dates.
Provide immunizations when applicable, with required certification or three years of vaccine-administration experience and provider supervision.
Support departmental quality initiatives, including use of two patient identifiers and hand hygiene.
Support patient flow, schedule appointments, document patient information, and address patient concerns.