Certified Medical Assistant (CMA) - Express Care Johns Island

Roper St. Francis Healthcare • Johns Island, SC

1d • Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under a provider’s direction, the Medical Assistant gathers and documents information related to a patient’s chief complaint and needs, participates in planning and implementing care, and administers ordered medications within the Medical Assisting scope and state guidelines.

The role supports clinical and administrative operations at the Johns Island Express Care clinic. Duties include preparing patients for provider examinations, documenting accurately in the electronic medical record, supporting virtual visits, managing provider-directed electronic health record messages, following up on orders and referrals, and assisting with front desk workflows as needed. The position may require travel to other facilities or adjusted hours to meet patient care needs.

The clinic is open 8:00 a.m.–8:00 p.m. Sunday through Saturday. The schedule is three 12-hour shifts, 7:45 a.m.–8:00 p.m., with rotating weekends. The position serves adults and geriatric patients. Work takes place in a general office environment and may involve high stress, fluctuating workloads, noise, bright lights, interruptions, exposure to body fluids or infectious materials, and periods of working alone. The role requires universal precautions and use of personal protective equipment.

Requirements

• Active Medical Assisting certification from an accepted certifying organization is required: CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NCCT), or NRCMA (NAHP). NRCMA is not accepted in South Carolina.
• ABR-OE may be acceptable if the incumbent is unable to obtain MA certification; it is not accepted in South Carolina.
• BLS Basic Life Support from the American Heart Association is required at hire for Roper St. Francis Healthcare locations. At BSMH it is preferred at hire and required before independent patient care.
• High school diploma or GED is required.
• In South Carolina, completion of one of the specified qualifying medical-assisting education or training programs is required: an accredited post-secondary medical assisting program; an approved South Carolina career and technical education health sciences program; a military medical assisting program; a U.S. Department of Labor-approved registered apprenticeship; or a health-care-employer-delivered program aligned to a nationally accredited certification exam.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to meet the position’s physical requirements, including manual dexterity, hearing alarms and telephone/audio recordings, reaching above the shoulder, repetitive arm/hand movements, finger dexterity, color vision, and near and far visual acuity.
• Ability to exercise universal precautions and use personal protective equipment and devices.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred outside South Carolina.
• Completion of externship or clinical lab training is preferred.
• One year of recent Medical Assisting experience is preferred.
• BLS Basic Life Support is preferred at hire for BSMH locations.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust work hours as directed to meet patient care needs.
• Keep work areas, exam rooms, and equipment clean, orderly, safe, and supplied; ensure equipment functions properly.
• Assist with virtual health visits, including visit setup, pre-charting, patient preparation, troubleshooting, obtaining the chief complaint and health-maintenance information, and reviewing medications and other relevant details.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front desk workflows as needed, including patient registration, scheduling, phone triage, cash handling, check-in/check-out, and MyChart requests.
• Follow up on orders, appointments, referrals, and follow-up visits; collect co-pays as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Record medical histories, vital statistics, and test results; interview patients and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician and provide authorized prescription and refill information to pharmacies as directed by the provider.
• Collect and prepare laboratory specimens; perform routine laboratory tests and sample analyses.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform general office duties, including answering phones and completing forms.
• Complete skills or competency checklists for assisting physicians with examinations and treatments, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED