Practice Supervisor - Express Care

Roper St. Francis Healthcare • Charleston, SC

6d • Onsite

About The Position

The Practice Supervisor assists with overseeing the overall functioning of the Express Care practice, including staff management, workflow development, financial performance, and provider and staff engagement. The position supports the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes. Performance is measured by compliance with standards, with a focus on volume, customer service initiatives, productivity, patient satisfaction scores, Joint Commission tracers, and employee engagement scores.

The role also performs patient care tasks and administrative functions for assigned areas, supports team members as needed, and helps the practice meet established projects and goals. The employee is expected to follow hospital, network, and practice safety and compliance policies and procedures and to demonstrate flexibility in job duties. This description is not exhaustive; additional job-related duties may be assigned, subject to reasonable accommodation.

Requirements

• High school diploma.
• Three years of recent healthcare experience, including at least one year in an administrative setting.
• One year of supervisory experience required for BSMH.
• Basic Life Support (BLS) certification from the American Heart Association, required within 90 days of hire.
• Skills in active listening, critical thinking, verbal and written communication, monitoring, judgment and decision-making, time management, customer service, problem solving, medical terminology, office machine operation, supervision, coordination, teamwork, and training staff.

Nice To Haves

• Coursework in medical terminology and healthcare office.
• One year of supervisory experience preferred for RSFH.

Responsibilities

• Assist with overseeing the overall functioning of the practice, including staff management, workflow development, and financial performance.
• Support provider and staff engagement.
• Support the Practice Administrator with revenue integrity, employee engagement, customer relations, and customer satisfaction outcomes.
• Perform patient care tasks while ensuring accurate, safe, and professional care.
• Handle administrative functions related to assigned areas.
• Complete assignments while meeting work quality, quantity, and timeliness expectations.
• Assist other team members as needed, including providing patient care when skilled or certified to do so and assisting clerical staff when needed.
• Respond actively and effectively to internal and external customers with sensitivity and a positive, professional image.
• Support practice efforts to meet established projects and goals.
• Adhere to hospital, network, and practice safety and compliance policies and procedures.
• Demonstrate flexibility in job duties as needed.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage.
• HSA/FSA options.
• Life insurance.
• Mental health resources and discounts.
• Paid time off, parental leave, and FMLA leave.
• Short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED