MD Receptionist - Express Care - James Island

Roper St. Francis Healthcare•James Island, SC

6d•Onsite

About The Position

The MD Receptionist greets, instructs, directs, and schedules patients and family members, helping patients find appointments that meet their needs and select a primary care clinician while emphasizing continuity of care. The role handles prescription requests and medical chart information, schedules referrals with other physician offices, and ensures insurance referrals are made when required. It also answers and directs telephone calls and coordinates with other care team members to provide exceptional patient service. The receptionist collects co-payments and deductibles at the time of service, enters CPT and ICD-9 codes and associated charges and payments into the computer, balances these against the end-of-day computer printout, and prepares the daily deposit. Proficiency with the Practice Management System and Electronic Health Record system is expected. The role is based in a reception area in a medical office and involves frequent patient contact. The clinic is open 8:00 a.m. to 8:00 p.m. Sunday through Saturday; the position is scheduled for three 12-hour shifts from 7:45 a.m. to 8:00 p.m. Rotating shifts, weekend or holiday work, on-call work, and extended hours may be required based on departmental needs.

Requirements

High school diploma or GED.
At least one year of experience in a medical office is strongly preferred.
Strong patient-centered focus.
Effective verbal and written communication skills; ability to speak clearly and concisely.
Ability to work as part of a clinical team and maintain effective working relationships with patients, employees, and the public.
Ability to organize and manage competing priorities, solve problems, and exercise good judgment.
Pleasant and helpful patient greeting and telephone skills; ability to multitask while remaining composed and well-groomed.
Ability to read, understand, and follow oral and written instructions.
Ability to sort and file materials using alphabetic or numeric systems and accurately enter data into a medical computer system.
Ability to balance charges and payments to end-of-day reports.
Proficiency with the Practice Management System and Electronic Health Record system.

Nice To Haves

At least one year of experience in a medical office is strongly preferred.

Responsibilities

Greet, instruct, direct, and schedule patients and family members.
Schedule appointments that best meet patients’ needs and assist with selecting a primary care clinician, stressing continuity of care.
Accurately handle prescription requests and medical chart information.
Schedule referrals with other physician offices and ensure insurance referrals are made when required.
Answer telephone calls and direct them to the appropriate party.
Coordinate care with other care team members to provide patient service.
Collect co-payments and deductibles at the time of service.
Enter CPT and ICD-9 codes and associated charges and payments into the computer.
Balance charges and payments against end-of-day computer reports and prepare the daily deposit.