Practice Patient Care Coordinator Cardiology Concord

Concord Hospital•Concord, NH

About The Position

Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, the Practice Patient Care Coordinator performs clerical and data management functions supporting patient registration, referral coordination, phone management, and other patient care coordination duties. The coordinator is the primary access point for patients and their families and helps ensure timely, efficient, and compassionate customer service. The position supports patient intake and medical record maintenance, appointment scheduling, insurance and demographic verification, incoming communications, and coordination of care across primary, specialty, and ancillary services. It also includes routine administrative work and coordination of special, ongoing, and complex projects. The role is classified as light work and may involve occasional exposure to airborne pathogens in a usually moderate-noise environment.

Requirements

High school degree or General Educational Development equivalency.
Must pass an annual registration competency exam.
Proven customer service experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Nice To Haves

Demonstrated customer service ability when interacting with the public, staff, and patients.
Familiarity with medical terminology.

Responsibilities

Greets and arrives patients, obtains signatures for required documentation, and follows CHMG policies and procedures.
Obtains and verifies insurance and demographic information.
Makes collection attempts and educates patients about available resources.
Reconciles work lists and reports.
Facilitates patient care between primary, specialty, and ancillary services.
Coordinates intake of patient information for new and existing patients and creates and maintains medical records.
Processes and routes incoming calls and requests and responds to departmental and practice inquiries.
Schedules, confirms, and reschedules patient appointments.
Works Televox Reports daily.
Promotes Patient Connect enrollment.
Distributes mail, faxes, and electronic desktops.
Receives and tracks form-completion requests and educates patients about them.
Supports a patient-centered medical home and a culture of “yes.”
Works independently and as part of a team on special, nonrecurring, and ongoing projects.
Coordinates multiple aspects of projects, events, and other complex activities.