Practice Patient Care Coordinator|Cardiology Concord
About The Position
Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, the Practice Patient Care Coordinator performs clerical and data-management functions supporting patient registration, referral coordination, phone management, and other patient care coordination duties. The coordinator is the primary access point for patients and their families and is responsible for providing timely, efficient, and compassionate customer service. The position involves working in an environment with usually moderate noise and occasional exposure to airborne pathogens. The work is classified as light material handling and includes specified lifting, carrying, pushing, and pulling demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school degree or General Educational Development (GED) equivalency.
- Pass the annual registration competency exam.
- Proven customer service experience.
- Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.
Nice To Haves
- Demonstrated customer service ability interacting with the public, staff, and patients.
- Familiarity with medical terminology.
Responsibilities
- Support patient registration through clerical and data-management functions.
- Coordinate referrals and manage phones.
- Perform other patient care coordinator duties.
- Serve as the primary access point for patients and their families.
- Ensure patients receive timely, efficient, and compassionate customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
