Practice Patient Care Coordinator|Cardiology Concord

Concord Hospital • Concord, NH

3d

About The Position

Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, the Practice Patient Care Coordinator performs clerical and data-management functions supporting patient registration, referral coordination, phone management, and other patient-care coordination duties. The coordinator is the primary access point for patients and their families and helps ensure that patients receive timely, efficient, and compassionate customer service.

The work environment is usually moderately noisy, with occasional exposure to airborne pathogens. The role is classified as light material handling. Employees regularly lift, carry, or push/pull less than 10 pounds; frequently handle up to 10 pounds; and occasionally handle up to 20 pounds. The job regularly involves fine motor activity, repetitive motion, hearing, reaching, sitting, and speaking; frequently involves bending and walking; and occasionally involves kneeling, squatting, and standing. Required vision abilities include color vision, depth perception, far, near, and peripheral vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school degree or General Educational Development equivalency required.
• Must pass an annual registration competency exam.
• Proven customer service experience.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Nice To Haves

• Demonstrated ability to provide customer service while interacting with the public, staff, and patients.
• Familiarity with medical terminology.

Responsibilities

• Support patient registration, referral coordination, phone management, and other patient-care coordination functions.
• Serve as the primary access point for patients and their families.
• Help ensure patients receive timely, efficient, and compassionate customer service.
• Perform clerical and data-management functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED