Practice Operations Manager

Shared Practices Group LLC•Sacramento, CA

3h•$65,000 - $75,000•Onsite

About The Position

Shared Practices Group (SPG), a growing dental implant organization with more than 40 practices across the U.S., is hiring a Practice Operations Manager to lead a dental practice focused on dentures and implant dentistry. The role combines sales strategy, performance coaching, and operational leadership, with responsibility for daily performance, patient experience, and meeting monthly collection targets. The manager oversees office operations, compliance, financial performance, and team development. They lead the patient experience from consultation through post-treatment, contribute to marketing and growth strategies, and oversee the Sales Consultant, Dental Assistants, and Lab Technicians. This is an in-office Monday–Friday position, 8:00 a.m.–5:00 p.m. The listed salary is $65,000–$75,000 per year.

Requirements

3–5 years of experience in a leadership or sales-focused role.
Proven ability to drive revenue and coach performance.
Proficiency in Google Suite.
Strong leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

Dental knowledge.

Responsibilities

Own the daily pacing sheet and track collections needed to meet goals.
Monitor monthly accounts payable and identify production gaps and opportunities.
Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
Identify upgrade candidates and coach the consultation strategy.
Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
Celebrate wins, troubleshoot performance gaps, and keep the team focused on outcomes.
Oversee day-to-day office operations to support efficiency and patient satisfaction.
Implement and maintain policies, procedures, and compliance standards.
Track and report weekly KPIs through the practice scorecard.
Support inventory management and ordering when needed.
Recruit, train, and coach staff; coordinate coverage; conduct performance reviews; and support ongoing development.
Foster a culture of accountability, energy, and results.
Ensure excellent patient service from consultation through post-treatment, complete consultations when needed, manage patient records and appointment flow, and address patient concerns promptly and professionally.
Oversee collections and meet monthly revenue targets; hold P&L responsibility; manage accounts receivable and payable and daily and monthly closings in Open Dental; and monitor expenses for cost-effective solutions.
Supervise the Sales Consultant, Dental Assistants, and Lab Technicians.