Practice Operations Manager

Shared Practices Group•Phoenix, AZ

1d•Onsite

About The Position

Shared Practices Group (SPG) is a growing dental implant organization with more than 40 practices across the United States, focused on dentures and implant dentistry. Its mission is to expand access to full-arch care. The Practice Operations Manager leads the practice as a business, driving daily performance, coaching the team toward revenue goals, and overseeing the patient experience from first call through final outcome. The role is responsible for meeting monthly collection targets, providing excellent patient service, ensuring compliance with legal regulations, leading and motivating the dental team, and contributing to practice growth. The position oversees the Sales Consultant, Dental Assistants, and Lab Technicians. It is an in-office, Monday–Friday role from 8:00 a.m. to 5:00 p.m.

Requirements

Three to five years of experience in a leadership or sales-focused role.
Proven ability to drive revenue and coach performance.
Proficiency in Google Suite.
Strong leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

Dental knowledge.

Responsibilities

Own the daily pacing sheet and monitor collections needed to stay on track.
Monitor monthly accounts payable and identify production gaps and opportunities.
Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
Drive upgrade performance by identifying candidates and coaching consultation strategy.
Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
Celebrate successes, troubleshoot performance gaps, and keep the team focused on outcomes.
Oversee daily office operations to support efficiency and patient satisfaction.
Implement and maintain policies, procedures, and compliance standards.
Track and report weekly key performance indicators using the practice scorecard.
Support inventory management and ordering as needed.
Recruit, train, and coach staff; coordinate coverage; conduct performance reviews; and support ongoing development.
Foster a culture of accountability, energy, and results.
Ensure excellent patient service from consultation through post-treatment and complete consultations when needed.
Manage patient records and appointment flow, and address patient concerns professionally and promptly.
Oversee collections and work toward monthly revenue targets.
Manage profit and loss responsibilities, accounts receivable and payable, and daily and monthly closings in Open Dental.
Monitor expenses and identify cost-effective solutions.