Practice Operations Manager
About The Position
Shared Practices Group (SPG), a growing dental implant organization with more than 40 practices across the U.S., is hiring a Practice Operations Manager to lead a dental practice focused on dentures and implant dentistry. The role leads daily business performance, coaches the team toward revenue goals, meets monthly collection targets, and manages the patient experience from the first call through the final outcome. The position combines sales strategy, performance coaching, and operational leadership, with responsibility for patient service, regulatory compliance, team leadership, and practice growth and profitability. The manager oversees daily office operations, sales and revenue performance, team recruitment and development, patient service, and financial management. Direct supervisory responsibilities include the Sales Consultant, Dental Assistants, and Lab Technicians. The role is in-office Monday through Friday, 8:00 a.m. to 5:00 p.m. The stated salary range is $65,000–$75,000 per year.
Requirements
- 3–5 years of experience in a leadership or sales-focused role.
- Proven ability to drive revenue and coach performance.
- Proficiency in Google Suite.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, goal-driven environment.
Nice To Haves
- Dental knowledge is preferred.
Responsibilities
- Own the daily pacing sheet and monitor what must be collected to stay on track.
- Monitor monthly AP and proactively identify production gaps and opportunities.
- Partner with the Smile Consultant to plan daily callbacks, set call targets, and track conversions.
- Drive upgrade performance by identifying candidates in advance and coaching the consultation strategy.
- Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
- Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes.
- Oversee day-to-day office operations to promote efficiency and patient satisfaction.
- Implement and maintain policies, procedures, and compliance standards.
- Track and report weekly KPIs using the practice scorecard.
- Support inventory and ordering when needed.
- Recruit, train, and coach high-performing staff.
- Schedule and coordinate staff coverage to support production goals.
- Conduct performance reviews and support ongoing staff development.
- Foster a culture of accountability, energy, and results.
- Ensure excellent patient service from consultation through post-treatment.
- Complete consultations when needed.
- Manage patient records and appointment flow.
- Address patient concerns professionally and urgently.
- Oversee collections and work toward monthly revenue targets.
- Manage P&L responsibilities, accounts receivable and payable, and daily and monthly closings in Open Dental.
- Monitor expenses and identify cost-effective solutions.
- Supervise the Sales Consultant, Dental Assistants, and Lab Technicians.
Benefits
- Full healthcare benefits, including medical, dental, and vision.
- Company-paid life insurance.
- 401(k).
- Paid holidays, vacation, and sick time.
- Leadership development and career growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
