Practice Manager - Aventura
About The Position
The Practice Manager partners with the chief of staff to manage the hospital’s day-to-day operations, enabling the medical team to focus on delivering high-quality veterinary care. The role applies medical practice management skills to drive business results and people leadership skills to develop associates and foster an engaging team environment. The Practice Manager helps ensure a positive experience for clients and patients and works with stakeholders including the veterinary medical team, field leadership, corporate headquarters, and PetSmart associates where applicable. The position involves a broad range of management duties, including interviewing, hiring, developing associates, and evaluating hospital processes, progress, and productivity. The manager trains associates to educate clients about Optimum Wellness Plans, preventive care, pet health needs, and hospital services. The role also supports the hospital’s daily operations, budgeting, planning, staffing schedules, associate time off, and continuing education needs. The role is guided by Banfield’s Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom. The Practice Manager leads within the hospital alongside the Chief of Staff and receives support from field leaders, medical leaders, and corporate headquarters. Banfield also offers educational opportunities and resources to support professional development.
Requirements
- Three years of related experience, such as in health care, the veterinary profession, or the service industry.
- Direct supervisory experience, including hiring and associate development.
- Strong organizational, communication, and interpersonal skills.
- Problem-solving ability.
- Conflict management experience.
- Leadership and analytical skills.
Nice To Haves
- Bachelor’s degree in business or a related discipline preferred; equivalent education, training, and experience providing the required knowledge, skills, and abilities may also qualify.
Responsibilities
- Manage the hospital’s day-to-day operations in partnership with the chief of staff.
- Drive business results and foster an engaging team environment through people leadership.
- Interview, hire, and develop associates.
- Evaluate hospital processes, progress, and productivity.
- Train associates on Banfield guidelines and practices.
- Train associates to educate clients about Optimum Wellness Plans, preventive care, pet health needs, and hospital services.
- Budget and plan for the hospital.
- Support daily operations and staff.
- Schedule associates, coordinate time off, and manage continuing education needs.
- Work with stakeholders including the veterinary medical team, field leadership, corporate headquarters, and PetSmart associates where applicable.
- Help ensure clients and patients have a positive experience at the hospital.
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) and Roth retirement plans with a company match.
- Paid time off and holidays.
- Mental health and wellbeing resources, including coaching and counseling sessions.
- Company-paid associate life insurance and optional supplemental life insurance.
- Company-paid short- and long-term disability.
- Flexible Spending Accounts (FSA).
- Health Savings Account (HSA).
- Paid parental leave for birth and adoption.
- Continuing education allowance for eligible positions.
- Back-up child and elder care and family support resources.
- Fertility and family-building support.
- Digital exercise therapy.
- Voluntary protection benefits for hospital stays, critical illness, and accidents.
- Legal plan.
- Identity protection.
- Commuter benefits.
- Three free Optimum Wellness Plans for pets.
- Exclusive discounts.
- Professional development and educational opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
