Sales Associate - Aventura

Richemont • Aventura, FL

1d

About The Position

The Sales Associate serves as an Ambassador of Cartier, achieving and exceeding sales targets while proactively developing a client portfolio and delivering a distinctive client experience at every touch point. The role also contributes to the boutique’s daily operations, supports after-sales clients when a dedicated area or staff is unavailable, and represents the Maison’s values and image. The position is based at Cartier in Aventura, Florida, reports to the Sales Experience Manager, and requires availability for retail hours, including weekends, as well as travel for trainings, client events, and conferences.

Requirements

• Two to five years of previous experience in a luxury retail, service, or hospitality environment.
• General knowledge of timepiece movements.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy.
• MS Office experience.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and internal and external customer priorities.
• Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
• Professional demeanor and ability to uphold the Cartier image as a Brand Ambassador.
• Self-starter with a team-player approach.
• Availability to work retail hours, including weekends, and to travel for trainings, client events, and conferences.

Nice To Haves

• College degree preferred.
• SAP knowledge preferred.
• Additional language skills are a plus.

Responsibilities

• Consistently achieve or exceed monthly sales targets set by management.
• Provide outstanding customer service before, during, and after sales, including greeting and acknowledging clients, maintaining product knowledge, and creating a friendly environment.
• Adapt the sales approach to clients’ needs and motivations, negotiate effectively, and handle objections.
• Assist and support after-sales clients in accordance with Maison values, providing recommendations and an exceptional client experience.
• Stay current on industry news and competitors.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with management on plans for clients and prospects.
• Accurately capture client data for follow-up and relationship building using available tools.
• Resolve client issues and concerns appropriately and escalate them to management when needed.
• Partner with management to plan and participate in in-store and offsite events and networking.
• Understand and comply with Group, Maison, and boutique security and operational policies and procedures.
• Assist with daily boutique setup and breakdown, and communicate maintenance issues.
• Assist with merchandising and daily maintenance of displays and back-stock.
• Participate in daily and annual inventories and cycle counts to prepare for and ensure a successful audit.
• Assist with special projects, including price changes and back-office responsibilities.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed