Sales Associate (Part-Time) - Aventura

Richemont•Aventura, FL

4d•$26 - $28

About The Position

As an Ambassador of Cartier, the Sales Associate achieves and exceeds sales targets, proactively develops a client portfolio, and ensures a distinctive client experience across all touchpoints. The role also participates in the boutique’s daily operations, including sales, client relationship management, merchandising, inventory, and other operational tasks.

Requirements

2 to 5 years of previous experience in luxury retail.
Must be able to work Saturdays and Sundays consistently, in addition to one weekday.
Ability to work in a fast-paced retail store environment.
Computer and internet proficiency; MS Office experience required.
Excellent interpersonal and communication skills.
Strong understanding of customer service needs and internal and external customer priorities.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Maintain a professional demeanor and represent the Cartier brand.
Self-starter with a team-player approach.
Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.
General knowledge of timepiece movements preferred.

Responsibilities

Achieve or exceed monthly sales targets set by management.
Provide exceptional customer service before, during, and after sales, including greeting and acknowledging clients, maintaining product knowledge, and creating a welcoming environment.
Adapt the sales approach to client needs and motivations, negotiate, handle objections, and support after-sales clients in accordance with Maison values.
Stay current on industry news and competitors.
Develop new and existing client relationships through excellent service and Maison-specific CRM initiatives, working with management on plans for clients and prospects.
Capture client data accurately for follow-up and relationship building using available tools.
Resolve client concerns appropriately and escalate issues to management as needed.
Support and participate in in-store and offsite events and networking in coordination with management.
Follow Group, Maison, and boutique security and operational policies and procedures.
Assist with daily boutique setup and breakdown and communicate maintenance issues.
Assist with merchandising and the daily maintenance of displays and back-stock.
Participate in daily and annual inventories and cycle counts to prepare for audits.
Assist with special projects, including price changes and back-office responsibilities.